Today?s guest is Virginia Dignum, Director of the AI Policy Lab, Professor of Computer Science at Umeå University, and an Associated Professor at Delft University of Technology. In this special episode of the ?AI Futures? series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of Research Daniel Faggella. Together, Virginia and Daniel hypothesize what human governance over artificial general intelligence (AGI) might look like, and the many challenges NGOs and international bodies face today in creating the foundations for these governing structures. Virginia challenges the prevalent AGI narrative, advocating instead for a focus on what she terms ?Human General Intelligence? (HGI), emphasizing collaboration and human-machine augmentation over existential AI risks. The discussion explores why governing AI requires a socio-technical approach, ensuring accountability rests with humans rather than machines. Virginia also highlights the importance of global governance to address both the risks and equitable benefits of AI, touching on her hands-on experience with international policy groups. If you?re interested in getting more perspectives on AI?s longer term impact on business and society, be sure to tune into the Trajectory podcast. You can find the YouTube and podcast links here: emerj.com/tj2

Today?s guest is Sambit Dutta, Vice President of Digital Strategy for Nestlé?s US operations. Sambit joins us on the program to discuss how digital transformation is reshaping the procurement and supply chain functions, especially within the food and beverage industry. From navigating challenges in supply chain resilience to building AI-driven efficiencies, Sambit provides insights into the dynamic factors shaping the future of these critical functions. This episode is part of a special series on AI in procurement workflows sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Meghna Mittal, Director of AI and Innovation at Anthem. Meghna joins us on today?s program to tackle the complexities of digital transformation in healthcare. From privacy regulations to cultural resistance, she sheds light on the challenges unique to this highly regulated industry. With a deep dive into how AI and automation are shaping administrative efficiency, Meghna explains how non-patient-facing technology can create a more effective and streamlined patient experience. This episode is sponsored by Hyperscience. Sign up for the automation webinar with Hyperscience CTO Brian Weiss at https://bit.ly/webinar-embracing-hyperautomation. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Shrimanth Adla, Senior Director of Credit Risk at Comcast. Shrimanth?s views expressed on today?s show are his own and do not speak for Comcast as an organization. He joins us in a special Riskified-sponsored episode to talk about the challenges in credit risk across retail and telecom spaces. Throughout the episode, Shrimanth shares his insights into the evolving risks and strategies needed to address them effectively. He breaks down the nuanced differences between credit and fraud risk, explaining how intent shapes both challenges and responses. From assessing customer creditworthiness to anticipating fraud tactics, Shrimanth illustrates how businesses can strike a balance between prevention and maintaining strong customer relationships. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Scott Gutterman, Senior Vice President of Digital and Broadcast Technologies at the PGA Tour. Scott joins us on today?s show to discuss the challenges in live sports announcing that make golf a unique customer experience. As the discussion progresses, Scott outlines how the technologies PGA is driving in partnership with AWS and NLP Logix stand to revolutionize how fans of every sport will absorb information across entire leagues and simultaneous tournaments. If you?ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today?s guest is Nick Bostrom, a prominent philosopher and the Director of the Future of Humanity Institute (FHI) at Oxford University. He also leads the Governance of AI Program (GovAI) within the FHI. Renowned globally, his expertise spans existential risk, the anthropic principle, ethics surrounding human enhancement, whole brain emulation, superintelligence risks, and the reversal test. In this special episode of the ?AI Futures? series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of Research Daniel Faggella. This excerpt features a fascinating conversation with Nick centering on the concept of a ?worthy successor??post-human intelligences that could expand beyond human capabilities while preserving essential human values. Drawing from his latest book, Deep Utopia, Bostrom explores the potential for AI to ?go right,? offering a rare glimpse of optimism for the future of artificial intelligence and its alignment with moral progress. If you?re interested in getting more perspectives on AI?s longer term impact on business and society, be sure to tune into the Trajectory podcast. You can find the YouTube and podcast links here: emerj.com/tj2

Today?s guest is Chloë Domergue, Principal in the Human Capital Practice at Deloitte. Chloë joins us on today?s program to explore the evolving impact of AI and agentic systems within the life sciences sector. She shares her unique perspective on how technological advancements, particularly generative and agentic AI, are reshaping not just operations but the fundamental nature of the workforce. Together with Emerj Senior Editor Matthew DeMello, Chloë dives into the pressing challenges life sciences organizations face, such as hiring and upskilling talent for a future where AI-driven agents work alongside humans. This episode is sponsored by Deloitte. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today?s guest is Mark McLaughlin, Director of Insurance for the Global Industries Unit at IBM. Mark joins us on today?s podcast to explore how AI is transforming the insurance industry. With over three decades of experience, Mark dives into the biggest hurdles in today?s insurance workflows and highlights why AI solutions are more crucial than ever. Later in the episode, he and Emerj Senior Editor Matthew DeMello unpack the role of AI in addressing evolving consumer demands, such as personalized and proactive risk management, and how insurance companies can better support customers when disasters loom. If you?ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today?s guest is Yigal Edery, Special Vice President of Product and Strategy at Sisense. Sisense is an API-first analytics platform that modernizes businesses by seamlessly integrating in-context analytics within applications, leading to action-oriented insights that enhance decision intelligence. Yigal joins us today to explore the challenges and solutions in building efficient analytics for software applications. He highlights the obstacles faced by startups and software developers, particularly in extracting meaningful insights from data and embedding those insights seamlessly into their products. This episode is sponsored by Pieces. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Ahmed Azam, Head of Infrastructure and Cloud Services at Northwestern Mutual. Ahmed joins Emerj Senior Editor Matthew DeMello to explore the organization?s transformative journey in adopting cloud technology. With roots tracing back to 1857, Northwestern Mutual has continuously evolved, leveraging technological advancements to maintain a competitive edge. Ahmed shares insightful stories about the company?s pioneering history, including its early adoption of mainframe computing and the more recent integration of cloud-based solutions. This episode is sponsored by MinIO. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today?s guest is Vickram Srivastava, Head of North American Supply Chain at SUN Pharma. SUN Pharma is a global pharmaceutical corporation based in Mumbai, India. The company produces and distributes pharmaceutical formulations and active pharmaceutical ingredients (APIs) to over 100 countries worldwide. Vickram joins us on today?s program to share his expertise on the critical challenges facing the sector, particularly in the wake of global disruptions and increasing regulatory demands. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Venkatesh Palani, Senior Director and Head of Engineering for Risk and Trust at eBay. Venkatesh joins us on today?s show to discuss the evolving challenges and solutions within the fraud and risk space in eCommerce. As AI and digital tools have democratized, fraudsters have leveraged these technologies, making prevention and mitigation efforts more complex. Venkatesh offers insight into how retail leaders can tackle these issues, from identity verification complications arising from deepfake technologies to the rising sophistication of phishing attacks. This episode is sponsored by Riskified. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Kimberly Powell, Vice President of Healthcare and Life Sciences at NVIDIA. Kimberly joins us to discuss how AI is reshaping the healthcare landscape. As generative AI adoption accelerates, Kimberly shares her insights on the major challenges the healthcare industry faces, particularly in terms of technology infrastructure. Together, we explore the critical need for hybrid strategies that blend on-premise and cloud computing, enabling real-time data processing for medical imaging, clinical operations, and more. Kimberly emphasizes the importance of developing infrastructure capable of supporting these advanced AI applications to improve patient care and operational efficiency. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today?s guest is Dean Carignan, Partner Program Manager in the Office of the Chief Scientist at Microsoft. Dean shares insights from his upcoming book with Microsoft, The Insider?s Guide to Innovation at Microsoft, highlighting the company?s Responsible AI (RAI) journey and principles that guide its deployments. Throughout the episode, Dean discusses the importance of RAI principles?Fairness, Reliability & Safety, Privacy & Security, Inclusiveness, Transparency, and Accountability?and the rationale behind adopting these pillars alongside a sort of enterprise AI Constitution. This episode is sponsored by OneTrust. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Eric Wilson, Director of Internal Audit and Chief Audit Executive of Gulfport Energy. Gulfport Energy is a natural gas-focused exploration and production company operating independently. It specializes in exploring, acquiring, and producing natural gas, crude oil, and natural gas liquids (NGL) within the United States, with key activities centered in the Appalachia and Anadarko basins. With his extensive experience in the energy and retail sectors, Eric shares his insights on the critical challenges auditors face today, especially as they navigate the complexities of emerging AI capabilities. We explore how the oil and gas industry, among others, is integrating AI and advanced technologies. This episode is sponsored by MindBridge. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today?s guest is Jennifer Sieber, Global Head of Procurement for Systems and Insights at Gilead Sciences. Jennifer joins today?s podcast to share her perspectives on overcoming the operational complexities global procurement faces, especially when aiming to optimize data and maintain agility in a competitive 2024 landscape. Jennifer begins highlighting the ongoing transformation at Gilead, emphasizing that efficient procurement begins with data integrity and a unified process architecture. Later, she shares how her team is addressing these through data cleansing, integration into a data lake, and using AI to support data mapping and visualization, which are essential steps toward creating a more proactive, data-driven procurement strategy. This episode is sponsored by Arkestro.  To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Saurin Patel, Digital Transformation & Analytics Lead at Symrise AG. Symrise  AG is a German chemicals company specializing in flavors and fragrances, with sales reaching 4.6 billion euros in 2022. Saurin joins us in the program to give listeners a deep dive into the complex journey of digital transformation within procurement and supply chain functions, particularly in the food and beverage (F&B) sector. The conversation addresses critical challenges that arise from operating in multiple countries and managing a vast network of suppliers and acquisitions. To access Emerj?s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today?s guest is Mark Surman, President of the Mozilla Foundation. In conversation with Emerj CEO and Head of Research Daniel Faggella from 2023, Mark speaks at length about the shifting paradigms of privacy, security, and data governance in the age of generative AI. Throughout the episode, Mark explains how privacy concerns have evolved from simple data protections in the early days of the internet to complex issues involving data provenance, consumer trust, and ethical AI governance. As businesses increasingly rely on AI-powered services, leaders must address not only compliance but also new expectations around customer respect and transparency. Their conversation highlights the importance of building privacy and governance expertise into leadership teams, encouraging proactive engagement with evolving regulations and emerging technologies. If you?ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today?s guest is Patrick Simonnet, Chief Audit Executive for Bank of China?s US operations. Patrick joins us on today?s show to explore the evolving landscape of financial risk management. As technology reshapes the financial sector, Patrick shares practical use cases of generative AI in audit workflows and cybersecurity, touching on how these technologies assist financial institutions in staying ahead of increasingly sophisticated cyberattacks. His conversation with Emerj Senior Editor Matthew DeMello also covers the long-term future of audit, emphasizing the importance of merging data science skills with traditional audit practices. This episode is sponsored by MindBridge. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Joe Gelman, Platform Marketing Manager at Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. Joe joins us to talk about the evolving landscape of fraud prevention for retail and eCommerce. As the holiday season approaches, with forecasts projecting $240 billion in U.S. online shopping, merchants face increasing challenges balancing customer-friendly policies with the risk of policy abuse and sophisticated fraud schemes. Joe explains how the pandemic reshaped consumer behavior, normalizing liberal return policies but also creating opportunities for fraud. He highlights how policy abuse?such as repeat returns or fake claims?differs from more organized fraud operations manipulating shipping systems or repackaging defective products. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Juan Ferres, Corporate Vice President and Chief Data Scientist at Microsoft. Juan returns to the program to explore how to win buy-in for sustainable AI projects. As a leader in the AI4G Lab and author of the new book AI for Good, Juan shares insights on navigating complex digital transformations, particularly when it comes to initiatives where the return on investment is philosophical rather than immediately measurable. Throughout the episode, Juan and Emerj Senior Editor Matthew DeMello discuss the challenges of managing up and driving forward AI innovations that aim to benefit society as a whole. If you?re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI leaders, visit emerj.com/p1.

Today?s guest is Luke van der Waals, Demand-to-Deliver Value Stream Owner at SLB. SLB is a global technology company driving energy innovation for a balanced planet. They are the largest offshore drilling company by revenue as of 2022 and were ranked 349th largest company globally by the Forbes Global 2000 list that same year. Luke joins us on today?s show to explore the evolving complexities of global supply chains and procurement. He shares insights on the challenges of maintaining resilience amid geopolitical tensions, inflation, and post-pandemic disruptions?especially in the energy sector. Luke also offers a candid look at how global conflicts amplify supply chain risks and emphasizes the importance of balancing local sourcing with global constraints to control costs and ensure seamless operations. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Chloe Rice, Director of Global Customer Experience at Shutterstock. Shutterstock is a New York-based provider of stock photography, stock footage, stock music, and editing tools with a library of nearly 200 million royalty-free stock photos. Chloe joins us to explore the rapidly changing landscape of media and the role AI plays in shaping customer interactions. Throughout the episode, Chloe shares her insights on the emerging trends in customer experience, from the ethical use of AI to building transparent policies that ensure authenticity across all content channels. To access Emerj?s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today?s guest is Ermir Qeli, Head of Data Science in AI at Swiss Re. Ermir returns to the program to discuss strategies for gaining executive buy-in and scaling AI within the insurance industry. Throughout the discussion, Ermir highlights the role of data infrastructure, particularly for legacy institutions, in ensuring that data is clean, structured, and distributed effectively across the enterprise. He also delves into how change management is crucial for driving AI adoption, emphasizing the need for collaboration from day one, upskilling teams, and building trust in the technology from the beginning. Download our PDF brief ?AI in Insurance: Executive Cheat Sheet? at emerj.com/ins1.

Today?s guest is Paulo Ruy, Head of Terminal Procurement for Latin America at A.P. Moeller-Maersk. A.P. Møller?Maersk, a Danish shipping and logistics company with over 100 years of history, is a publicly traded family business. In 2023, the company generated $51.1 billion USD in revenue and was ranked by Forbes as the 174th largest public company globally. Paulo joins host Matthew DeMello to explore the complexities of global shipping and procurement. Their conversation provides critical insights into how geopolitical conflicts, such as the Ukraine war and Red Sea challenges, are impacting global supply chains and contributing to inflation. Throughout the episode, Paulo discusses the need for flexibility in contract negotiations and the ongoing shift in shipping routes. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today?s guest is Frédéric Rivain, CTO of Dashlane. Dashlane is a password manager and digital wallet app, available through subscription, designed for macOS, Windows, iOS, and Android platforms. Frédéric joins Emerj Senior Editor Matthew DeMello on the program today to examine trends in how AI is reshaping the cybersecurity landscape, presenting both significant risks and opportunities for enterprises. As AI tools become more sophisticated, they are changing the dynamics of cybersecurity ? from automating complex attacks to enhancing defense strategies. This episode is sponsored by Pieces. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Matthias Steinberg, Chief Financial Officer of MindBridge Analytics. MindBridge is a software company that has developed an AI-powered risk and anomaly detection platform at the cutting edge of accounting and financial service workflows, driving deep business insights in the process. Matthias joins us in today?s program to talk about the trouble that financial professionals face across industries when adopting AI. Later, we touch on the difference between short- and long-term ROI as we see more support for automation across finance teams in every kind of enterprise. This episode is sponsored by MindBridge Analytics. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today?s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield North Dakota. Ylan returns to the program today to surmise the progress in new generative AI tools and LLMs over the past two years. We examine the new challenges they pose in the healthcare industry. With ChatGPT and similar tools gaining traction, what strategic shifts are needed for data management and utilization? We explore how healthcare leaders can navigate these emerging challenges, leverage data strategies, and adapt to the evolving landscape. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals. 

Today?s guest is Nate Bell, Corporate Functions Business Data Leader at Wells Fargo. Nate joins us on today?s show to discuss the growing role of AI in the financial services sector, focusing on reconciling infrastructure investment with innovative use cases. With a unique vantage point from the data side, Nathaniel explores three main challenges in data management: the cost of good data management, navigating new AI-related risks, and the complexities of anthropomorphizing AI. These issues, he explains, can lead to misconceptions both within management and in customer-facing environments, where AI?s ?people-pleasing? capabilities are often misunderstood. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today?s guest is Stephanie McReynolds, Vice President of Product and Portfolio Marketing at OneTrust. OneTrust is a security and privacy platform provider with over 12,000 employees and a $5 billion valuation established to address the growing need for compliance with emerging internet privacy regulations and laws. Stephanie joins us on the program today to delve into the barriers businesses face in AI adoption and the critical data challenges that need to be addressed to successfully implement AI systems. She shares insights on the recent EU AI Act that came into effect on August 2, 2024, and what businesses must consider to comply with these new regulations. This episode is sponsored by OneTrust. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Aman Thind, Chief Architect at State Street. He joins us in the program today to talk about practical applications of AI across asset management workflows and what advanced generative technologies will mean for the sector in the long term. Throughout the program, Aman makes a finer point about the possibilities for content generation, administration, and data governance as these technologies advance in the coming years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Urvashi Tyagi, Advisor and Former CTO at ResMed. Urvashi joins us on today?s podcast with Emerj Senior Matthew DeMello to discuss the unique challenges healthcare leaders face in driving software development efficiencies for medical devices and customer-facing mobile applications. As the med tech industry strives to balance innovation with regulatory compliance, many companies find themselves navigating complex approval processes that can delay product launches and stifle progress. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield North Dakota. Ylan joins us on today?s program to discuss the complexities faced by leaders in legacy industries, such as healthcare, as they navigate the balance between infrastructure investments in cloud technologies and end-point storage to meet business goals. Throughout the episode, Ylan shares insights on developing a robust business strategy for cloud migration, highlighting common pitfalls like cost overruns and outdated mindsets. This episode is sponsored by MinIO. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today?s guest is Steve Jones, Executive Vice President of Data Driven Business & GenAI at Capgemini. Together with Emerj Senior Editor Matthew DeMello, Steve joins us on today?s program to examine the evolving landscape of AI development and the critical need for trust and ethical guardrails in deploying AI systems across enterprises. Drawing on insights from a recent VentureBeat event focused on AI transformation, Steve shares his perspective on the state of AI and the challenges that lie ahead. This episode is sponsored by Capgemini. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Brian Weiss, Chief Technology Officer at Hyperscience. Hyperscience is a software company that provides back-office services and helps automate document processes to turn unstructured content into structured, actionable data. Brian joins us on today?s program to dive into the pressing challenges facing business leaders across financial services and insurance sectors as they grapple with digital transformation. His conversation with Emerj Senior Editor Matthew DeMello centers around the persistent struggle to digitize and automate processes traditionally handled through paper-based workflows. Despite the long-standing goal of moving towards a more digital future, early technologies like intelligent document processing, optical character recognition, and robotic process automation have often failed to deliver due to their limitations, creating a trade-off between high automation and low accuracy. This episode is sponsored by Hyperscience. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Bill Armstrong, Chief Innovation Officer at Moss Adams. Moss Adams is one of the 15 largest public accounting firms in the US, providing accounting, tax, and consulting services to public and private middle-market enterprises across industries. Bill joins Emerj Senior Editor Matthew DeMello on today?s show to dive into the rapid mainstream adoption of AI tools in the accounting industry, as highlighted by a recent Moss Adams survey from December 2023. The survey reveals an unexpected trend: 69% of accountants are bullish or optimistic about the role of AI in their profession. What?s fueling this optimism, and how will it shape the future of the industry? We break down these findings to explore the key drivers of AI growth in accounting and their broader implications.

Today?s guest is Raul Martynek, CEO of DataBank. DataBank is a technology company helping organizations drive AI edge capabilities through IT infrastructure and effective data storage solutions. Raul joins Emerj CEO and Head of Research Daniel Faggella on today?s show to explore the evolving landscape of data centers, compute, hardware, and storage. As data centers become increasingly integral to our digital experience, the conversation begins by examining the fundamental role these centers play in today?s internet-based world. Raul discusses how data centers are not just massive buildings but the foundational infrastructure enabling the rapid growth and consumption of digital technology. To access Emerj?s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today?s guest is Robert Wenier, Global Head of Cloud and Infrastructure at AstraZeneca. Robert joins us on the program to explore the complex decisions faced by leaders in legacy industries as they balance infrastructure investments between cloud technologies and end-point storage. How can they align these investments with their business goals while managing the competing forces of performance, risk, and cost? We break down the strategic considerations: ensuring technology delivers the required performance, carefully monitoring risks like security and capacity, and managing costs to create value and maintain margins. This episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Abhijeet Kumar, Lead Customer Acquisition and Engagement for Digital Business at Amazon. He joins Emerj Senior Editor Matthew DeMello on today?s episode to offer advice to retail leaders striving to enhance the customer experience at their organizations. With AI driving significant changes in how customers interact with brands, what are the biggest challenges product managers face today? We discuss the importance of crafting a compelling value proposition using AI to connect more personally with customers right now and explore what products, communication strategies, and customer engagement methods are most effective. To access Emerj?s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today?s guest is Andrew Rabinovich, Vice President of Machine Learning and AI at Upwork. Andrew joins us on today?s podcast to discuss the evolving role of AI in transforming work marketplaces and expediting hiring workflows. With Upwork?s recent launch of a suite of AI products, including Uma, an AI-powered assistant, the conversation focuses on how these innovations aim to streamline the platform?s core functions and enhance collaboration between clients and freelancers. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guests are George Williams, Head of Small Business at Nationwide Insurance, and Heather Wilson, CEO at CLARA Analytics. Nationwide is an investor in CLARA Analytics, an AI-as-a-service (AIaaS) provider that improves casualty claims outcomes. The pair join Emerj Senior Editor Matthew DeMello on today?s episode to explain the impact of generative AI workflows on Insurance spaces. Later in the episode, both George and Heather share a broader vision for what the insurance landscape will look like once ?proactive? approaches are commonplace. This episode is sponsored by CLARA Analytics. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today?s guest is Fabio Raffone, Vice President of Customer Service Operations for Americas at Tetra Pak. Tetra Pak is a Swedish multinational company specializing in food packaging and processing solutions. The company provides a range of offerings, including packaging materials, filling machines, and processing equipment for various products such as dairy, beverages, cheese, ice cream, and prepared foods. Fabio joins Emerj Senior Editor Matthew DeMello on the program today to discuss the pressing challenges faced by field service leaders and the growing relevance of AI in overcoming these hurdles. With a team of 700 field service professionals across the Americas, Tetra Pak is navigating complex market-specific challenges, from attracting and retaining talent in a growing U.S. economy to advancing competence development in other regions.

Today?s guest is Supriya Gupta, General Manager and Vice President of Product at Credit Karma. Credit Karma is a multinational personal finance brand under Intuit that makes products free to consumers and helps them find lenders. Supriya returns to the platform today to dive deep into the evolving landscape of financial services, highlighting the challenges and opportunities facing the industry today. We explore Credit Karma?s journey from its inception as a ?born digital? company to its innovative use of generative AI, such as the development of Intuit Assist - an AI-driven tool that acts as a financial co-pilot, offering real-time, personalized financial advice and insights. Supriya offers an insider?s look at how these systems go beyond traditional customer service roles to create proactive and context-specific interactions. To access Emerj?s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today?s guest is Shardul Vikram, CTO and Head of Data & AI for SAP Industries and Customer Experience. Shardul joins Emerj Senior Editor Matthew DeMello on today?s program to explore the evolving landscape of cloud adoption and storage solutions within the life sciences and financial services industries. A decade has passed since cloud technology burst onto the scene with great promises, yet today, not everything resides ?on the cloud.? As the hype around new technologies like AI starts to cool, Shardul offers legacy and regulated industry leaders actionable insights on driving a balanced approach?leveraging both cloud and endpoint storage to achieve their unique goals. Today?s episode is part of a special series sponsored by MinIO for a deep dive into the challenges and opportunities at the intersection of infrastructure investment, technology strategy, and competitive advantage in today?s evolving landscape. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today?s guest is Akash Gupta, CEO and Co-founder of GreyOrange. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. He joins Emerj Senior Editor Matthew DeMello on today?s episode to explore the critical challenges currently facing manufacturing and logistics leaders and why AI is becoming an increasingly vital tool in addressing these obstacles. As global supply chains become more complex and demand greater efficiency, AI offers new ways to optimize operations, reduce costs, and enhance decision-making. To access Emerj?s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today?s guests include two senior executives from Sanofi?s manufacturing division, Head of Data & AI for Manufacturing & Supply Chain Kartik Pant and Head of AI & Data Products, Manufacturing & Supply Shreyas Becker, respectively. The pair join us on today?s podcast to identify disconnects between marketing and supply chain workflows that commonly lead to issues such as stockouts and fulfillment delays. Later, they share insights on building what they describe as an ?end-to-end control tower capability? for data tools to solve these and similar logistics challenges in life sciences spaces. If you?re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today?s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon Technologies. Dr. Vadhera returns to the program today to talk about a new initiative from the Biden administration in partnership with Raytheon to improve flood prediction capabilities using AI and cutting-edge technologies. Throughout our conversation, Dr. Vadhera explores the capabilities of AI in weather prediction and emergency response systems, including analyzing long-term data, identifying trends, and predicting weather events associated with specific cloud formations. If you?ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Andrei Tadique, Director and Head of Manufacturing Science at Takeda Pharmaceuticals. Andrei joins us on today's podcast to discuss the biggest challenges for Life Sciences leaders in driving logistics and supply chain workflows. In the course of his conversation with Emerj Senior Editor Matthew DeMello, Tadique identifies and explores three key challenges: data integration, process standardization, and talent acquisition and retention. Throughout, he offers leaders actionable advice for working around remaining paper-based workflows, creating a global digital ecosystem, and digitalizing chemistry and manufacturing controls to unlock AI's value. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today?s guest is Akash Gupta, Co-founder and CEO of GreyOrange. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. In a special series focusing on software development challenges sponsored by Pieces, Akash joins us on today?s program to talk about the challenges faced by AI startups in balancing short-term priorities with their long-term vision. Later, he and Emerj Senior Editor Matthew DeMello explore the importance of prioritization, understanding the value of features, and striking a balance between progressing towards long-term company goals and meeting immediate operational needs. If you?ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today?s guest is Brenda Kahl, Senior Director of Service and Support at Illumina. Illumina is a San Diego-based biotechnology company founded in 1998 that develops and markets systems for genetic analysis, serving sequencing, genotyping, gene expression, and proteomics markets in over 155 countries. Brenda joins us on today?s program to pull apart training challenges for field service operations in biotech spaces and the technology infrastructure necessary to build solutions. Throughout the episode, Brenda gives actionable insights for driving efficiency and cost savings with call center metrics and digital tools, such as tribal knowledge systems that can accommodate new working styles like remote work. If you?ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!