Prices are rising, fees are multiplying, and transparency is disappearing. In this episode, we break down how Ticketmaster, rideshares, airlines, and even grocery stores use surge pricing, hidden fees, and algorithmic pricing to squeeze more out of consumers.

Fractional CFO Elaine Bogart joins us to explain the financial mechanics behind these tactics and whether personalized pricing is fair game or a violation of trust. We explore equity, transparency, surveillance pricing, and what it would take for companies to fix their relationship with the public.

In This Episode:

? The rise of ambiguous and personalized pricing across industries

? Why Ticketmaster?s monopoly keeps driving fan frustration

? How data-driven pricing risks crossing into digital discrimination

? The difference between surge pricing and surveillance pricing

? Why transparency and trust are now business essentials

? Fixing it: what ?fair pricing? could look like for companies and customers alike

Key Takeaways

? Transparency is currency. When customers understand the ?why,? they tolerate change better.

? Algorithmic pricing can deepen inequality if unchecked for bias or demographic profiling.

? Profit isn?t the enemy ? opacity is.

? Trust is an asset that brands can?t afford to lose in the name of short-term gain.

Guest

Elaine Bogart ? Fractional CFO | Strategic Finance & Growth Advisor

LinkedIn: https://www.linkedin.com/in/elainebogart/

Links

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

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Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

For many, Victoria?s Secret represented the epitome of femininity, confidence, and glamour. But as our culture shifted toward authenticity and inclusivity, the brand has struggled to evolve. In this episode, we break down how the most iconic lingerie empire dulled its shine, what their attempted rebrand is missing, and what it would take to rebuild trust with today?s consumer.

We explore the business, the culture, the fashion, and the future.

Is it too late for Victoria?s Secret to reinvent itself? Or is there still power in the fantasy?

We break down:

? How Victoria's Secret rose to cultural dominance

? Why the brand struggled as beauty standards shifted

? The competition from Skims, Spanx, and next-gen lingerie brands

? The challenges of rebranding when the market has already moved on

? What it really means for a company to be inclusive beyond marketing

? Why transformation needs to happen internally, not just on the runway

We also explore the path forward, proposing ways for the brand to honor its heritage while embracing a broader definition of femininity and confidence.

This episode is part culture, part business strategy, part brand therapy.

Key Takeaways

? Consumers today are not just buying products. They want to see themselves reflected and respected.

? Performative inclusion will not work. Authenticity requires representation in leadership, design, and decision-making.

? The fantasy does not need to disappear. It just has to widen to include a broader spectrum of customers.

? Brands that survive cultural shifts are the ones that act proactively, not reactively.

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

Links

? Website ? www.wefixeditpod.com

? Follow us on:

Instagram ? https://www.instagram.com/wefixeditpod

LinkedIn ? https://www.linkedin.com/company/wefixeditpod

YouTube ? https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends!

Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Wikipedia is undergoing a full-on crisis. As AI search tools like ChatGPT and Google intercept its traffic, while also borrowing its resources, the platform is facing a slow-motion collapse. Donations are shrinking, editors are burning out, and global politics are threatening its open, volunteer-led structure.

In this episode, Aaron, Melissa, and Qadira take on a big question: can Wikipedia survive in the AI era and during a time where facts are subjective? We explore how the site can evolve without losing its soul, what happens when truth itself becomes political, and why dissenting viewpoints actually make Wikipedia stronger.

What We Cover:

? Why AI is draining Wikipedia?s traffic and donations

? The tension between openness, neutrality, and regulation

? How political and cultural pressures are reshaping Wikipedia globally

? Why its volunteer model is breaking ? and how AI could help fix it

? The role of diversity and localization across 300+ language editions

? The future of knowledge in an AI-first world

Key Fixes Discussed:

? Partnership, not competition: Work with AI companies like OpenAI and Google to license verified content and ensure attribution.

? Empower editors: Use AI assistance to reduce burnout and flag misinformation, while celebrating human contributors as the ?Wikipedia Influencers.?

? Global equity: Invest in non-English versions, local training, and community

partnerships to balance global representation.

? Governance & transparency: Build stronger frameworks to manage bias,

misinformation, and evolving editorial standards.

? Education & early adoption: Reintroduce Wikipedia into classrooms and

universities to rebuild generational trust.

? Stay the public library of the internet: Redefine relevance not by traffic, but by quality and cultural importance.

Links

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

? Website ? www.wefixeditpod.com

? Follow us on:

Instagram ? https://www.instagram.com/wefixeditpod

LinkedIn ? https://www.linkedin.com/company/wefixeditpod

YouTube ? https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends!

Keep listening to find out how we fix companies and put them back better than we found them.

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Ben & Jerry?s, the iconic mission-driven ice cream brand, has hit a rocky patch. Co-founder Jerry Greenfield?s public exit after 47 years has raised big questions about what happens when a brand?s activist soul meets corporate strategy. Aaron, Melissa, and Qadira dig into how Unilever can protect Ben & Jerry?s social mission, rebuild trust with customers, and chart a bold path forward without its founding duo steering the ship.

From how to handle vocal founders on the outside to doubling down on values inside, this episode is a masterclass in managing founder-brand tension and preserving legacy in the corporate era.

? What We Cover:

The roots of Ben & Jerry?s mission-driven identityWhy founder departures can shake a brand?s coreHow Unilever can re-anchor Ben & Jerry?s in its valuesBalancing global business strategy with social activismGovernance, communications, and culture as tools for the fixTurning public tension into brand opportunity

? Key Fixes Discussed:

Double down on the mission: Recommit publicly to the values that made the brand unique.Operationalize the values: Embed activism into business strategy, not just storytelling.Create a new ?guardian of the brand soul?: A face or team dedicated to carrying the mission forward.Leverage Unilever?s scale: Use Ben & Jerry?s as a flagship for cause-driven campaigns across all brands.Anticipate founder pushback: Build a strong comms plan to stay steady in public discourse.Codify the culture: Make the mission bigger than any one founder.

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

? Website ? www.wefixeditpod.com

? Follow us on:

Instagram ? https://www.instagram.com/wefixeditpod

LinkedIn ? https://www.linkedin.com/company/wefixeditpod

YouTube ? https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends!

Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this big episode of ?We Fixed It, You?re Welcome? our panel tackles the complex issue of the TikTok ban in the United States.

Joined by guests Braeden Sorbo (TikTok influencer, actor & content creator), Dylan Conroy (talent agent & podcaster), and guest finance panelist Sam Palazzolo, we explore the multifaceted challenges facing the platform.

The freewheeling discussion crosses into topics involving national security concerns, data privacy, content moderation, and the impact on creators and businesses. The panel debates potential solutions, including a proposed American ownership of the TikTok platform, algorithm transparency, and creator diversification across platforms.

While acknowledging the complex viewpoints of those involved in this conversation, we each offer our own perspectives about balancing free speech, user safety, and business interests in the evolving social media landscape. The episode highlights the far-reaching implications of TikTok?s fate for creators, users, and the broader tech industry.

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

Links:

? Website ? www.wefixeditpod.com

? Follow us on:

Instagram ? instagram.com/wefixeditpod

LinkedIn ? linkedin.com/company/wefixeditpod

YouTube ? https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends!

Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on We Fixed It, You?re Welcome, we?re diving deep into one of the most fascinating business stories in streaming: the Disney+ crisis. From explosive subscriber growth to public backlash and strategic pivots, Disney?s streaming platform has seen both magic and mayhem.

Joining us is Michael Cerdá, the former VP of Product at Disney Plus, who helped take the platform from concept to over 100 million subscribers. Michael gives us a rare behind-the-scenes look at how the service was built, why key decisions were made, and what Disney can do now to win back its audience.

We break down:

? The launch chaos that almost broke Disney Plus

? Why bundling Hulu and ESPN+ was a last-minute gamble

? The subscriber exodus and backlash over pricing

? How personalization and AI could reshape streaming

? And our fix for Disney Plus retention and acquisition strategies

Whether you?re a media strategist, streamer, or just love a good comeback story, thisone?s packed with insight.

? Key Takeaways:

? Bundling works?even when it?s messy?because it locks in lifetime value.

? Personalization is the next battlefield in streaming retention.

? Disney?s loyalty ecosystem is underleveraged but powerful.

? AI could usher in a new era of storytelling, putting the viewer at the center.

Guest Plug:

Michael Cerdá?s book Build Something is available on Amazon and Barnes & Noble. It dives

deeper into Disney Plus?s launch and other major product stories.

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

Links:

? Website ? www.wefixeditpod.com

? Follow us on:

Instagram ? instagram.com/wefixeditpod

LinkedIn ? linkedin.com/company/wefixeditpod

YouTube ? / @wefixeditpod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends!

Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of We Fixed It, You?re Welcome, the panel dives into the surprising global phenomenon of Labubu?the bug-eyed, fang-toothed collectible from Pop Mart that has taken the toy and collectible world by storm.

Our guest, Manuel Torres Port, brings decades of experience from Mattel, Nickelodeon,NBC Universal, and more, to unpack what makes Labubu not just a collectible but a cultural force. The panel dissects how scarcity, community, surprise, and user-generated content fuel the brand?s viral success?and where the risks lie.

Together, Aaron, Melissa, Qadira, and Manuel explore:

? The psychology of scarcity and surprise

? The art of building community and identity around a product

? Lessons learned from Beanie Babies, Pokémon, and LEGO

? Corporate responsibility in marketing to kids

? How brands can create momentum without flooding the market

The episode culminates in a surprise ? a live Labubu unboxing, giving everyone a firsthand experience of the dopamine hit that?s driving billions in sales. Whether you?re a marketer, brand strategist, or just fascinated by how fanbases are made, this episode breaks down the business strategies unboxed behind Labubu?s meteoric rise.

Expect insights on:

? How scarcity and surprise fuel billion-dollar collectible brands

? Why Pop Mart?s experiential retail model is changing the game

? What other businesses can learn from Labubu, LEGO, and Beanie Babies

? The fine line between hype, community, and corporate responsibility

? Strategies to keep momentum without bursting the bubble

Key Pull Quote

"Don?t just copy the blind box model, make the reveal your own, give fans a world to live in, and a stage for your product to show."? Manuel Torres Port

Links

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

Links:

? Website ? www.wefixeditpod.com

? Follow us on:

Instagram - https://www.instagram.com/wefixeditpod

LinkedIn - https://www.linkedin.com/company/wefixeditpod

YouTube - https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends!

Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this special episode of We Fixed It, You?re Welcome, the team welcomes back financial expert Lukas Sundahl to put real numbers behind our hypothetical business fixes.

What?s the actual value of ?fixing? a struggling company?

Lukas analyzes three big names?Southwest Airlines, Party City, and Jaguar?and shows how our proposed strategies could have meant millions in revenue, survival, and long-term brand strength.

Expect insights on:

Why Southwest?s baggage fees could still work without killing loyalty?

How Party City could have survived with community-driven retail?

What Jaguar missed in its EV pivot and how to reclaim brand trust?

This episode blends strategy + financial modeling, proving that fixing companies isn?t just theory?it?s measurable impact.

Listen, learn, and maybe rethink how YOU approach business pivots.

We dive deep into the real numbers behind our ?fixes.? With returning guest Lukas Sundahl (CFO, financial strategist, LinkedIn thought leader), we analyze three case studies:

Southwest Airlines: Would baggage fees really alienate customers? Or could they generate $350M?$450M while keeping loyalty intact?Party City: How localized inventory and community tie-ins might have saved them from bankruptcy?potentially adding $43M?$130M in value.Jaguar: The pitfalls of abandoning brand heritage in the EV race?and how aligning EVs with Jaguar?s legacy could mean $35M?$179M in gains.

Chapters

0:00 ? Welcome to We Fixed It, You?re Welcome

1:20 ? Meet our guest: Lukas Sundahl

2:40 ? How we quantify ?fixes?

4:20 ? Case Study 1: Southwest Airlines

8:00 ? Case Study 2: Party City

14:40 ? Case Study 3: Jaguar

18:20 ? The power of the pivot

23:00 ? Why grounding fixes in real companies works

25:45 ? Closing thoughts & where to find Lukas

Key Themes:

The financial impact of strategic pivots

Brand loyalty vs revenue growth

The ?power of the pivot? in corporate turnarounds

Why storytelling + numbers matter in fixing companies

Key Pull Quote

?The numbers?whether worst or best case?prove the power of the pivot. Even small strategic shifts could have meant hundreds of millions in value.? ? Lukas Sundahl

Subscribe for more deep dives where we fix big business problems with fresh perspectives.

Links:

? Website - www.wefixeditpod.com

? Follow us on:

Instagram: @wefixeditpod

LinkedIn: https://www.linkedin.com/company/wefixeditpod

YouTube: @wefixeditpod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Description

In this episode of We Fixed It, You?re Welcome, the team dives deep into the phenomenon of meme stocks like GameStop, AMC, Hertz, and Bed Bath & Beyond. What started as internet-fueled rebellions against Wall Street turned into massive financial chaos ? with instant millionaires, bankrupt companies, and confused everyday investors.

Guest: Matt Anthes ? Digital strategist, social impact advocate, founder of Advocators.ai, mentor with Techstars and Stanford?s AI for Good, and builder of HooliCon.com.

Together with our guest, the panel explores:

? How online communities (Reddit, YouTube, Twitter) fueled the frenzy

? Why meme stocks mirror influencer marketing & viral movements

? The risks for small investors caught in FOMO

? What companies like GameStop & AMC should do when their stock surges artificially

? Corporate responsibility, employee impact, and investor psychology

? How investors & companies can harness meme stock energy for good

From GameStop?s wild ride to AMC?s billion-dollar lifeline, this episode unpacks what happens when culture collides with capital.

? Subscribe for more deep dives where we fix big business problems with fresh perspectives.

Links:

? wefixeditpod.com

? Follow us on:

Instagram - https://www.instagram.com/wefixeditpod

LinkedIn - https://www.linkedin.com/company/wefixeditpod

YouTube - https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them.

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In this episode, our panelists discuss the strategic rebranding of Beyond Meat, which has now transitioned to simply "Beyond." The company, once a rising star in plant-based meats, now faces challenges due to mounting losses, oversaturation in the market, and shifting consumer preferences. They explore Beyond's new mission to focus on cleaner, simpler ingredients and whether expansion into other categories is a good idea. The panelists also dive into the challenges of rebuilding trust, addressing consumer concerns, and how companies can distinguish themselves from competitors.

Key Topics Discussed:

?Beyond Meat's Rebrand to Beyond:

The company drops "Meat" from its name to reflect a broader focus on plant-based protein options, moving away from being just a meat alternative.

?The Evolution of the Plant-Based Market:

Discussion on how the plant-based meat market has become oversaturated with competitors like Impossible Foods and the influx of other plant-based brands in grocery stores.

?Beyond?s Strategic Pivot:

Beyond's decision to simplify its ingredients, focusing on transparency and health-conscious options. Their new product, Beyond Ground, made with simple ingredients like fava beans and avocado, aims to address concerns over ultra-processed foods.

?Expanding Beyond Plant-Based Meat:

Moving away from just replacing meat, Beyond is now positioning itself as a provider of healthier and more sustainable food choices, appealing to a wider range of consumers, including flexitarians and health-conscious individuals.

?Mission vs. Market Reality:

The panelists discuss how Beyond?s mission-driven approach, focused on environmental sustainability, may conflict with consumer demands for taste, price, and availability. The episode explores how the company must balance its mission with product execution to succeed in the competitive market.

?Partnerships and Global Expansion:

Beyond's struggle with previous high-profile partnerships, such as McDonald's and Starbucks, and the potential for future collaborations with health-conscious brands and meal kit providers. They also touch on the importance of understanding cultural nuances when expanding globally.

?Challenges in the Plant-Based Category:

The panelists discuss the "Frozen Yogurt Store Effect" and how Beyond's initial success created a market for competitors, leading to increased market saturation and consumer confusion.

?Future Strategy for Beyond:

The panelists suggest a focused, simplified approach to product offerings, building strong partnerships with like-minded companies, and focusing on their mission to create sustainable, plant-based protein options.

Key Takeaways:

?Simplicity and Transparency: Consumers are increasingly looking for simpler, cleaner ingredients in their food. Beyond's pivot to cleaner products with fewer ingredients could help rebuild trust and differentiate the brand.

?Targeting a Broader Audience: Beyond's new focus on providing plant-based options for everyone, not just vegans and vegetarians, opens up new growth opportunities.

?Strategic Partnerships: Beyond must choose its partners wisely to ensure they align with its mission and values. Collaborations with health-conscious brands or meal kit services could help reintroduce Beyond to the consumer base.

Closing Thoughts:

Aaron, Qadira, and Melissa highlight the importance of staying true to a company's mission while adapting to market changes. They believe that Beyond has the potential to bounce back, but it will need to focus on rebuilding trust, simplifying its offerings, and aligning its partnerships with its core values.

Links:

? wefixeditpod.com

? Follow us on:

Instagram - https://www.instagram.com/wefixeditpod

LinkedIn - https://www.linkedin.com/company/wefixeditpod

YouTube - https://www.youtube.com/@WeFixedItPod

If you liked this episode, don?t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them.

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In this thought-provoking episode of We Fixed It, You?re Welcome, we explore the intersection of artificial intelligence and education with Dr. Marc Wolpoff, Professor of Psychology at Riverside Community College. With AI tools like ChatGPT becoming common in classrooms, we dive deep into the potential benefits and challenges these tools present for students and educators alike.

Dr. Marc shares his insights into how AI is being used by students?from homework help to exam assistance?and the growing concerns around its impact on critical thinking, creativity, and the learning process. We discuss how AI may be inadvertently eroding students? ability to think for themselves and the importance of teaching them how to use AI responsibly.

We also talk about the ethical implications of AI in education, including how to balance using AI as a helpful tool without compromising the integrity of learning.

Key Highlights:

? The rise of AI in classrooms and its impact on students

? AI "creep" and cognitive offloading in education

? Balancing AI usage with critical thinking and problem-solving skills

? The honor code dilemma in schools and how AI complicates academic integrity

? Dr. Marc Wolpoff?s approach to teaching students to think independently while using AI

? How AI might change the future of education and workforce readiness

Join us as we explore the future of learning and the role AI should play in the classroom!

Timestamps:

0:00 ? Introduction to the Episode and Dr. Marc Wolpoff

1:00 ? Dr. Marc Wolpoff?s Background in Psychology and Education

2:30 ? AI Use in Classrooms: Students Turning to AI for Help

4:00 ? AI "Creep" and Cognitive Offloading: How Students Use AI

6:00 ? The Impact of AI on Critical Thinking and Problem-Solving

8:00 ? Honor Codes and AI: Navigating the Ethical Dilemma

10:00 ? AI as a Tool for Good or a Shortcut for Lazy Thinking?

12:00 ? The Diversity of AI Use Across Different Subjects

14:00 ? How AI is Impacting Creativity and Higher-Level Thinking

16:00 ? AI Literacy: Educating Students on When and How to Use AI

18:00 ? The Role of Corporations in Shaping AI Literacy for Students

20:00 ? The Future of Education: AI in Academia and the Workforce

22:00 ? What We Need to Teach Students About AI and Accountability

24:00 ? The Balance Between Technology and Human Judgment

26:00 ? Closing Thoughts on AI?s Role in the Future of Education

? Follow us for more insights:

Instagram: @WeFixedItPod

TikTok: @WeFixedItPod

Website: wefixeditpod.com

? Don?t forget to like, comment, and subscribe for more episodes on the future of education and AI!

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In this episode, the team dives into the cultural phenomenon of Taylor Swift's latest album release and how brands are jumping on the orange wave. They discuss the concept of "cultural currency" and how companies are navigating the challenge of joining in on viral trends. From the challenges of brand authenticity to the importance of a rapid response team, the conversation explores how brands can make smart, timely decisions that resonate with their audience while avoiding the pitfalls of inauthenticity.

Key Takeaways:

*Cultural Currency: In today?s fast-moving market, brands need to build cultural currency by staying relevant in the cultural conversation. Participating in viral moments can connect brands with their audiences in a more authentic way.

*The Double-Edged Sword: While it?s essential for brands to join viral moments, there is a risk of appearing inauthentic if they don?t align with the moment properly. Brands must ask themselves: "Does this moment align with our values?"

*Playbook for Brand Participation: Having a pre-established playbook for trend participation allows brands to act quickly while maintaining authenticity. This includes a rapid response team and guidelines for what is on-brand.

*Timeliness is Key: Viral moments are fleeting, and brands need to respond fast. Delayed reactions can render a brand irrelevant in the eyes of their audience.

*Risk Management: There?s inherent risk in participating in viral moments. Brands need to carefully weigh the benefits against the potential for public backlash or alienating segments of their audience.

*Examples of Successful Brand Participation: Brands like Starbucks, Dunkin Donuts, and Duolingo nailed the Taylor Swift trend by integrating it seamlessly into their marketing strategies without losing their brand identity.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AT&T is facing a workplace culture challenge that has captured the attention of employees, investors, and all of corporate America. After a controversial return-to-office memo, questions are being asked: Is AT&T prioritizing profits over people? Or is this a smart business move?

In this episode, we break down:

AT&T?s shift from loyalty to a market-based culture

The impact of return-to-office policies on employees

Why employee voices, listening sessions, and one-on-ones matter

The risk of losing top performers vs short-term stock gains

What other companies can learn from AT&T?s challenge

This is more than just AT&T?s story ? it?s about the future of work, leadership, and employee engagement.

? Watch now as we explore whether AT&T?s culture shift is a crisis, a turning point, or the start of a new playbook for corporate America.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jaguar?s EV rebrand was meant to redefine the luxury car brand ? but instead, it sparked massive backlash, confused loyal customers, and even led to their CEO stepping down. In this episode, we break down exactly what went wrong with Jaguar?s electric vehicle strategy, why their marketing campaign failed, and how they can fix their brand without losing their iconic heritage.

Discover the key lessons every business can learn from Jaguar?s rebranding mistake, the reality of competing in the EV market, and the blueprint to reconnect with loyal buyers while attracting a new generation.

? Topics Covered:

Jaguar EV rebrand failure explained

Why the marketing campaign missed the mark

The danger of abandoning brand heritage

How to merge tradition with EV innovation

Strategies to win back luxury car buyers

If you?re interested in brand strategy, luxury cars, electric vehicles, or marketing case studies, this breakdown is a must-watch.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle the challenges faced by Essence Fest, an iconic African American culture and music festival in New Orleans. They explore the festival's recent struggles, including operational issues, declining attendance, and sponsor pullback. The team proposes solutions such as regionalizing the event, creating pop-up experiences in different cities, and focusing on local vendors and artists. They emphasize the importance of reconnecting with the festival's core mission, addressing the economic challenges faced by its target demographic, and improving communication with attendees. The hosts suggest innovative ideas like career-building events and modular sponsorships to revitalize the festival while maintaining its heart and soul in New Orleans.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" the hosts tackle American Eagle's controversial ad campaign featuring Sydney Sweeney. Marketing expert Lola Bakare joins to dissect the brand's misstep, exploring the importance of inclusive marketing and authentic consumer engagement. The discussion delves into the risks of shock marketing, the power of Gen Z consumers, and the need for diverse voices in decision-making processes. The panel offers strategic advice for American Eagle to regain trust, emphasizing accountability, employee engagement, and aligning actions with stated values. This episode challenges conventional marketing approaches and provides insights on navigating brand crises in the age of cancel culture.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle New York City's tourism slump. With international visits expected to drop 17% and $4 billion in potential lost spending, the team explores innovative solutions. Joined by comedian Tim Duffy, they discuss leveraging borough pride, curating unique experiences, and corporate reinvestment in communities. Ideas include borough-specific marketing, specialty interest tours, and encouraging residents to be local tourists. The conversation touches on the challenges faced by different neighborhoods, the importance of affordable accommodations, and the potential for public-private partnerships. The hosts emphasize New York's resilience and its ability to create cultural moments that attract visitors, ultimately aiming to revitalize the city's tourism industry.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," hosts Aaron Wolpoff and Melissa Eaton, joined by guest Qadira Oliver, tackle Krispy Kreme's recent challenges. They explore the donut giant's failed McDonald's partnership, declining stock, and brand identity crisis.

The team dissects Krispy Kreme's expansion strategy, discussing the mismatch between its "Hot Now" experience and McDonald's fast-food model. They propose solutions focusing on local community engagement, leveraging franchise owners' knowledge, and embracing technology for data-driven growth.

The conversation highlights the importance of stakeholder communication and maintaining brand authenticity while adapting to modern consumer needs. The episode concludes with innovative ideas like mini donut kiosks and campus locations to revitalize Krispy Kreme's presence and appeal.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle the challenges facing Bowflex, a once-prominent home fitness brand now grappling with bankruptcy and a massive recall. Joined by guest Lukas Sundahl, a former personal trainer turned financial expert, the team explores the complexities of corporate accountability, consumer rights, and brand rehabilitation. They discuss the implications of Bowflex's acquisition by a Korean firm, the impact of the recall on consumer trust, and potential strategies for reviving the brand. The conversation touches on data-driven decision-making, the importance of consumer education, and the possibility of rebranding. The hosts offer creative solutions, including a potential name change to "Flex" and leveraging technology for safety training and community building.

https://www.linkedin.com/in/lukasnsundahl/

https://www.accountingcouture.com/

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle accessibility issues with Uber, focusing on the experiences of passengers with disabilities.

Michael Hingson, an author and disability advocate, shares insights on Uber's shortcomings in accommodating service animals and adhering to ADA guidelines. The discussion covers the need for better driver training, accountability measures, and transparent feedback systems.

The hosts and guest explore potential solutions, including embedding accessibility into core operations, closing accountability gaps, and improving customer feedback loops. They debate the effectiveness of self-identification for passengers with disabilities and emphasize the importance of treating all customers equally.

The episode concludes with a call for Uber to prioritize community needs over profit and implement meaningful changes to improve accessibility for all users.

www.michaelhingson.com

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle the challenges facing Weight Watchers (WW) as it navigates a changing landscape of weight loss and wellness.

They discuss WW's $1.6 billion debt, its pivot to telehealth and GLP-1 medications, and potential strategies for revitalization. The conversation explores bundling services, rebranding, and leveraging WW's long-standing reputation to become a leader in post-injectable weight management.

The hosts propose solutions ranging from embracing semi-glutide drugs to decentralizing the brand and acquiring complementary companies. They emphasize the need for quick adaptation to market trends and the importance of maintaining community support while modernizing WW's approach to sustainable health.

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As we prepare to launch Season 2, we are revisiting some of our most talked about episodes from the first season, and in this episode of "We Fixed It, You're Welcome," the panel tackles Southwest Airlines' recent controversial changes, including introducing baggage fees and assigned seating. The hosts discuss the potential impact on Southwest's brand identity, known for its customer-friendly policies and quirky culture. 

They explore the financial motivations behind these decisions, the importance of transparent communication, and strategies for maintaining customer loyalty. The conversation touches on similar brand missteps by other companies and the delicate balance between profitability and preserving brand values. 

The panel offers insights on how Southwest can navigate this transition while retaining its unique position in the airline industry, emphasizing the crucial role of empathetic communication and leveraging its greatest asset - its people.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As we prepare to launch Season 2, we are revisiting some of our most talked about episodes from the first season, and in this episode we look at CEOs who fail miserably yet fail upward, such as high-profile cases like Adam Neumann of WeWork, Billy McFarland of Fyre Festival, and Travis Kalanick of Uber.

The panel discusses the systemic issues that allow these leaders to continue ascending despite public failures, delving into the role of charisma, cultural intelligence, and the importance of surrounding oneself with expert teams. They debate the fine line between visionary leadership and unchecked ego, and consider the accountability of boards and investors.

The conversation touches on the American obsession with singular genius entrepreneurs and the cultural factors that contribute to this trend. Ultimately, the hosts propose a checklist of red flags to help identify and mitigate risks associated with charismatic but potentially problematic leaders.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As we prepare to launch Season 2, we are revisiting some of our most talked about episodes from the first season, starting with Starbucks.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Starbucks. They discuss the coffee giant's identity crisis, balancing efficiency with community, and navigating recent controversies.

The conversation explores Starbucks' competitors, loyalty programs, and the impact of cancel culture. The hosts propose a hybrid model, suggesting Starbucks create two distinct experiences: Starbucks Express for quick service and Starbucks Lounge for a community-focused atmosphere.

They emphasize the importance of data-driven decision-making, gamification of loyalty programs, and tailoring experiences to different locations. The episode concludes with recommendations for Starbucks to lean into its loyalty program, expand it, and separate locations based on customer needs.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle crowdsourced fixes from listeners.

They explore ideas for Starbucks to introduce healthier, family-friendly drinks and mocktails, leveraging the Teavana brand. The team discusses Costco's checkout process, suggesting ways to streamline it for customers with fewer items. They also address the challenges of magazine subscription cancellations and propose solutions for more sustainable takeout packaging.

Throughout the episode, the hosts balance creativity with practicality, considering operational challenges and consumer behavior. The discussion showcases the podcast's unique approach of reimagining business practices through collaborative problem-solving.

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Indeed and the broader job board industry. Joined by Katie Walter, CEO of the Fractional Conference, they explore the rise of fractional work and its impact on traditional hiring practices.

The discussion covers the shortcomings of current job board algorithms, the growing distrust in online job postings, and the shift towards more curated, relationship-based hiring methods. The team proposes solutions for Indeed to regain relevance, including better curation of job listings, embracing the fractional workforce trend, and potentially rebranding to rebuild trust.

The episode highlights the changing dynamics of the job market and the need for more personalized, meaningful connections between employers and job seekers.

https://fractionalconference.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the brand challenges facing pop star Katy Perry. They analyze her career trajectory, from early success to recent struggles with album sales and tour ticket sales. 

The discussion covers Perry's musical evolution, cultural relevance, and commercial decline, highlighting missteps like collaborating with controversial producer Dr. Luke. The hosts propose strategies for Perry to reconnect with her audience, including embracing authenticity, reassessing her team, and potentially pivoting to more intimate performances. 

They emphasize the importance of self-awareness and adapting to changing market conditions in the music industry. The episode concludes with optimism about Perry's potential for a comeback if she redefines her artistic vision and engages more genuinely with her fanbase.

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the controversial topic of executive compensation, focusing on Paramount Pictures and its former CEO Bob Bakish's $69.3 million severance package. 

The panel, including guest Erik Akutagawa, discusses the ethics of golden parachutes, their impact on employee morale, and potential solutions to align executive pay with company performance. They explore ideas such as performance-based vesting, clawback provisions, and linking executive outcomes to worker protections. 

The conversation delves into the broader implications of these practices across industries, touching on similar issues in sports and retail. The hosts propose structural reforms to create more accountability and fairness in executive compensation, while acknowledging the challenges of implementing such changes in the current corporate landscape.

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts explore cultural and product differences between the United States and Canada. They discuss unique Canadian offerings like specialty sauces at Subway, higher quality fast food, and distinctive snack flavors.

The conversation delves into consumer preferences, brand loyalty, and government regulations affecting product quality and availability. The hosts examine why some American brands struggle to expand into Canada and vice versa, highlighting the importance of understanding local markets.

They also touch on the impact of government monopolies on alcohol sales in Ontario and the potential for cross-border product exchanges. The episode concludes with recommendations for Americans to explore Canadian products and for businesses to consider expansion strategies carefully.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Subway, the international sandwich chain. They explore Subway's recent identity crisis, including gimmicky limited-time offers and a shift away from its "eat fresh" image.

The discussion covers Subway's history, franchisee concerns, and the need to reconnect with core customers. The hosts propose solutions such as doubling down on fresh ingredients, creating a secret menu, and improving marketing strategies.

They emphasize the importance of consistency, customization, and educating customers about existing offerings. With the recent appointment of Greg Lyons as global chief marketing officer, the hosts express optimism about Subway's potential to revitalize its brand and appeal to a new generation of customers.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the controversial topic of Target's recent rollback of DEI initiatives. They explore the business implications, political pressures, and customer reactions surrounding this decision. The discussion delves into the evolving landscape of diversity and inclusion in corporate America, examining how companies like Target, Walmart, and Costco are navigating these challenges. The hosts offer insights on rebranding DEI efforts, maintaining brand integrity, and the importance of fostering belonging in business strategies. They conclude with recommendations for Target to salvage its reputation and realign with customer expectations, emphasizing the need for companies to adapt their approach to diversity and inclusion without abandoning core values.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" hosts Aaron, Melissa, and Chino tackle the challenges facing fast fashion giants Shein and Temu. They explore the ethical dilemmas of cheap clothing, labor practices, and environmental impact.

The conversation delves into Shein's IPO plans, the effects of new tariffs, and potential strategies for sustainability. The hosts propose innovative solutions, including transparency in supply chains, pop-up stores for upcycling, and partnerships with designers. They discuss the shift towards thrifting culture and the need for these companies to adapt their business models.

The episode concludes with suggestions for how Shein and Temu can legitimize their brands and navigate the changing landscape of fast fashion.

Fast Fashion Under Fire: Shein and Temu

Melissa Eaton presents the topic of fast fashion's dominance and scrutiny Shein's IPO announcement and allegations of labor issues and copyright theft Temu's gamified shopping model and viral growth

Consumer Behavior and Ethical Dilemmas

Chino Nnadi shares personal experiences with fast fashion purchases The rise of thrifting among younger generations Balancing cost, convenience, and ethical concerns

Marketplace Accountability and Transparency

Discussion on the responsibility of marketplaces like Shein and Temu Comparison to Amazon and Etsy's efforts to clean up their platforms

Impact of Tariffs and Inflation

Analysis of how increased tariffs affect fast fashion business models Challenges for small businesses relying on cheap overseas supplies

Sustainability Initiatives and Greenwashing

Examination of H&M's "conscious collection" backlash Everlane's transparency in cost breakdown as a positive example

Recycling and Resale Programs

Zara's in-store repair and resale pilot in the UK H&M's take-back boxes for clothing recycling

IPO Challenges for Shein

Discussion on the timing and potential risks of Shein's IPO Regulatory scrutiny and investor confidence concerns

Proposed Solutions and "Fixes"

Suggestion for Shein and Temu to establish retail presence Ideas for pop-up stores focusing on sustainability and DIY fashion Importance of transparency and storytelling in brand building

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.

Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle Amazon's AI assistant, Alexa, and its recent privacy policy changes. Joined by guest Christian Johnson of Metis Analytics, they explore the implications of Amazon's data collection practices and the future of AI in our homes.

The discussion covers the balance between technological advancement and personal privacy, with perspectives ranging from embracing AI's benefits to concerns about data ownership and identity protection. Christian offers insights into edge computing and local AI models as potential solutions, while the hosts debate the ethical considerations of AI development and data usage.

The episode concludes with recommendations for Amazon to prioritize transparency and user control in their AI offerings.

https://www.metisos.co/Evolution of Amazon's AI Assistant

Discussion of the AI assistant's development since 2014. Mention of over 600 million devices sold and initial financial losses

Privacy Concerns and Data Collection

Recent rollback of privacy protections by Amazon. Introduction of OWL Plus and its implications for data collection.

Transparency and User Control

Importance of clear opt-out choices and positioning privacy as a feature. Comparison with other tech companies' approaches to data privacy.

AI Development and Data Usage

The need for data to train AI models and improve services. Balancing technological advancement with user privacy.

Generational Perspectives on AI and Privacy

Differing views on AI adoption across age groups. Discussion of the trade-offs between convenience and data protection.

Edge Computing and Local AI Processing

Potential for AI processing on local devices to enhance privacy. Christian Johnson's insights on edge servers and personal data control.

Ethical Considerations in AI Development

Debate on the use of personal data for AI training. Concerns about identity protection and data ownership.

Future of AI and Personal Data Management

Exploration of individual language learning models (LLMs). Potential for users to have greater control over their data.

Amazon's Opportunity for Privacy Leadership

Suggestions for Amazon to champion privacy and build trust. Importance of clear communication and user-controlled privacy settings.

Balancing AI Advancement with Privacy Protection

Discussion on the necessity of continuous data collection for AI improvement. Exploring alternatives to centralized data storage and processing.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the panel tackles Southwest Airlines' recent controversial changes, including introducing baggage fees and assigned seating. The hosts discuss the potential impact on Southwest's brand identity, known for its customer-friendly policies and quirky culture. 

They explore the financial motivations behind these decisions, the importance of transparent communication, and strategies for maintaining customer loyalty. The conversation touches on similar brand missteps by other companies and the delicate balance between profitability and preserving brand values. 

The panel offers insights on how Southwest can navigate this transition while retaining its unique position in the airline industry, emphasizing the crucial role of empathetic communication and leveraging its greatest asset - its people.

Southwest Airlines: Brand Identity Crisis

Melissa Eaton presents Southwest Airlines as the focus company. Discussion of Southwest's revolutionary approach to air travel and recent changes.

Brand Loyalty and Customer Perception

Exploration of Southwest's brand ethos and customer-first policies. Analysis of recent policy changes and their impact on brand loyalty.

Financial Implications and Investor Influence

Sam Palazzolo shares insights on Southwest's financial situation. Discussion of activist investor influence on company decisions.

Customer Experience and Brand Communication

Examination of Southwest's communication strategy for policy changes. Importance of maintaining brand personality during transitions.

Employee Impact and Customer Service

Chino Nnadi highlights the potential effects on Southwest employees. Emphasis on maintaining excellent customer service during transitions.

Brand Missteps and Recovery Strategies

Examples of other companies facing brand identity challenges. Suggestions for Southwest to recover and maintain customer trust.

Long-term Brand Strategy

Debate on balancing financial needs with brand promises. Discussion on the importance of transparency and empathy in communication.

Crisis Management and Future Outlook

Panel's assessment of Southwest's ability to recover from the situation. Recommendations for Southwest to leverage its strengths and rebuild trust.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Aaron Wolpoff and Chino Nnadi discuss the fate of physical media in the digital age, sparked by Warner Bros' disintegrating DVDs. They explore the nostalgia and value of owning tangible entertainment, from curated DVD collections to mixtapes.

The hosts debate the responsibilities of studios in preserving older formats and suggest ways Warner Bros could turn the situation into a marketing opportunity. They argue for the continued relevance of physical media, highlighting its role in personal identity, cinematic history, and preserving original content.

The conversation touches on the unique experience of intentional media consumption and the importance of catering to loyal fans, ultimately making a case for the coexistence of physical and digital media.

The Relevance of Physical Media in the Digital Age

- Exploring the importance of DVDs and CDs in an era dominated by streaming services.

- Discussing the nostalgia and tangible ownership associated with physical media.

Curated Collections and Personal Identity

- The significance of curated DVD collections as extensions of personal identity.

- Comparing algorithmic recommendations to personal curation and sharing.

The Communal Aspect of Physical Media

- Reminiscing about video stores and the social experience of renting movies.

- The loss of community spaces centered around physical media consumption.

Preservation of Cinematic History

- The importance of physical media in preserving diverse and niche film content.

- Concerns about losing access to movies not available on streaming platforms.

Warner Bros.' Responsibility and Brand Loyalty

- Debating the extent of Warner Bros.' responsibility to replace disintegrating DVDs.

- Discussing potential marketing opportunities and maintaining brand loyalty.

The Future of Physical Media

- Exploring the continued relevance of vinyl records and other physical formats.

- The desire for tangible ownership in an increasingly digital world.

Creating Intentional Viewing Experiences

- The value of limited choices and intentional selection in media consumption.

- Breaking away from algorithmic recommendations to discover new content.

Balancing Digital Convenience with Physical Ownership

- Recognizing the benefits of both streaming services and physical media collections.

- The importance of preserving original content that may be altered on digital platforms.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" the panel tackles the pressing issue of mass layoffs sweeping across industries. Joined by Christina Sacco from Produs Global, the discussion explores the complexities of workforce reductions.

The conversation delves into the fiscal realities driving layoffs, the importance of strategic planning, and the human impact on both departing and remaining employees. The panel offers insights on maintaining company culture, effective communication strategies, and the potential long-term consequences of mishandled layoffs.

While acknowledging that layoffs are an enduring business practice, the episode provides valuable perspectives on executing workforce reductions more humanely and strategically.

https://protisglobal.com/Current Landscape of Mass Layoffs

Overview of recent layoffs at major companies like Intel, FedEx, Neiman Marcus, and others. Discussion on whether this is a recurring cycle or uncharted territory.

Recruitment and Talent Acquisition Perspective

Christina and Chino share insights on the evolving job market pre-COVID, during COVID, and post-COVID. Analysis of hiring trends, salary expectations, and candidate availability.

Strategic Workforce Planning

Christina emphasizes the importance of balancing full-time staff with specialized contract workers. Discussion on avoiding redundancies and maintaining operational efficiency.

Corporate Responsibility in Layoffs

Melissa highlights the need for transparency, mindful execution, and ethical considerations. Importance of clear communication and supporting remaining employees.

Financial Perspective on Layoffs

Sam discusses the immediate cost reduction, boost in shareholder value, and operational efficiency. Analysis of layoffs as a strategic realignment opportunity.

Impact on Company Culture and Employer Branding

Christina emphasizes the importance of hiring aligned with company values. Discussion on rebuilding trust and morale after layoffs.

Humane Approach to Layoffs

Chino advocates for more empathetic and supportive layoff processes. Suggestions for extending benefits, connecting laid-off employees with recruiters, and maintaining dignity.

Employee Responsibility and Career Management

Melissa and Sam discuss the importance of employees regularly assessing their market value. Debate on the pros and cons of "shopping around" for job offers.

Future Implications of Mass Layoffs

Aaron predicts the rise of challenger brands formed by laid-off talent. Discussion on the potential long-term consequences for companies conducting mass layoffs.

Balancing Business Needs with Human Considerations

Panel agrees on the necessity of layoffs in some cases but emphasizes the need for strategic and humane execution. Importance of preserving core capabilities and maintaining employee trust.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the team tackles Duolingo's marketing success. They explore how the language-learning app's chaotic, culturally-relevant social media presence has captivated audiences worldwide.

The discussion delves into Duolingo's freemium model, rapid content creation process, and the trust placed in young talent like Zaria Parvez. The panel examines how Duolingo's marketing aligns with its gamified product experience and analyzes the financial impacts of their strategy.

They also consider the challenges of sustaining this approach long-term and what other brands can learn from Duolingo's success. The conversation touches on the importance of authenticity, brand voice, and adaptability in modern marketing.Duolingo's Marketing Success

Discussion of Duolingo's chaotic and unhinged marketing approach. Analysis of why Duolingo's social presence feels effortless and culturally relevant.

Product-Marketing Alignment

Melissa highlights how Duolingo's marketing mirrors the app's playful and gamified nature. Aaron compares Duolingo's approach to traditional language learning tools like Rosetta Stone.

Financial Perspective on Duolingo's Strategy

Sam outlines four key aspects of Duolingo's business model: 1. Near-zero customer acquisition cost 2. Engaged user base translating to revenue growth 3. Success without paid marketing 4. ROI tracking through key metrics like retention

TikTok Strategy and Brand Voice

Chino discusses Duolingo's early adoption of TikTok and their ability to leverage trends quickly. The team explores the importance of trust in young talent for social media management.

Brand Positioning and Mascot Strategy

Aaron analyzes Duolingo's positioning of Duo as an aggressive presence on social media. Comparison to other brand mascots like the Kool-Aid Man and the Noid.

Leadership Challenges and Talent Recognition

Discussion on the rarity of allowing young talent like Zaria Parvez to lead brand strategy. Sam emphasizes the importance of leaders being open to new ideas and leveraging AI tools.

Brand Authenticity and Long-term Impact

Melissa highlights the importance of brand alignment and crisis management in social media strategies. The team discusses the challenges of maintaining authenticity while scaling.

Retention and Monetization in Freemium Models

Sam explains how Duolingo converts free users to paying subscribers at a higher rate than most freemium apps. Analysis of engagement metrics and their translation to user acquisition trends.

Sustainability of Brand Voice and Character

The team debates the long-term sustainability of Duolingo's marketing approach. Discussion on potential paths for growth and expansion beyond the current model.

Lessons for Other Companies

Chino emphasizes finding a unique brand voice that aligns with the product. Melissa highlights the importance of adaptability and platform-specific strategies. Sam stresses the blend of financial insights, viral strategy, and monetization mechanics.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" the hosts tackle the complex issue of healthcare reform, comparing the integrated model of Kaiser Permanente with Mexico's private healthcare system.

Guest Eduardo Verboonen Khoury, co-president of Hospitales Mac, shares insights on delivering high-quality care at lower costs through innovative practices and incentives.

The discussion explores topics such as technology integration, billing efficiency, doctor accessibility, and preventive care. The panel debates whether elements of Mexico's private healthcare model could be applied to improve systems in the US and Canada, addressing challenges like wait times, cost transparency, and doctor shortages.

While not claiming to have all the answers, the conversation highlights actionable insights for healthcare improvement across borders.Challenges in US Healthcare

Discussion of soaring costs, uneven access, and bureaucracy in the US healthcare system. Comparison with Mexico's private systems like Hospitales Mac, offering quality care at lower costs.

Hospitales Mac's Approach

Eduardo explains the company's mission to provide high-quality, affordable healthcare. Focus on efficiency, flexibility, and maintaining high-quality standards.

Innovative Cost-Saving Strategies

Direct negotiations with suppliers and providers to reduce costs. In-house construction and real estate management for hospitals. Emphasis on repairing and refurbishing equipment instead of replacing.

Technology Integration in Healthcare

Use of AI in CAD labs to optimize procedures and reduce costs. Streamlined billing processes with insurance companies, reducing claim closure time.

Doctor Incentives and Accessibility

Implementation of a call role system for doctors to ensure quick access for patients. Building medical towers adjacent to hospitals for improved doctor accessibility.

Preventive Care and Future Challenges

Acknowledgment of the need to improve preventive care in Mexico. Discussion on scalability challenges for both Hospitales Mac and Kaiser Permanente.

Comparison with US and Canadian Healthcare Systems

Exploration of how Hospitales Mac's model could potentially address issues in US and Canadian healthcare. Discussion on the possibility of integrating private healthcare models with public systems.

Key Takeaways and Future Outlook

Emphasis on continuous improvement and innovation in healthcare delivery. Potential for cross-border learning and adaptation of successful healthcare strategies.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Starbucks. They discuss the coffee giant's identity crisis, balancing efficiency with community, and navigating recent controversies.

The conversation explores Starbucks' competitors, loyalty programs, and the impact of cancel culture. The hosts propose a hybrid model, suggesting Starbucks create two distinct experiences: Starbucks Express for quick service and Starbucks Lounge for a community-focused atmosphere.

They emphasize the importance of data-driven decision-making, gamification of loyalty programs, and tailoring experiences to different locations. The episode concludes with recommendations for Starbucks to lean into its loyalty program, expand it, and separate locations based on customer needs.Starbucks' Current Challenges

Discussion of Starbucks' identity crisis and conflicting changes. Examples of recent policy shifts affecting customer experience.

Competitive Landscape

Analysis of Starbucks' competitors like Dunkin', McDonald's, and local coffee shops. Examination of different approaches to coffee culture and customer experience.

Brand Loyalty and Customer Engagement

Exploration of Starbucks' loyalty program and its growth. Discussion on balancing efficiency with community-building.

Cultural and Political Challenges

Addressing the impact of political controversies on Starbucks' brand. Examination of cancel culture effects and potential recovery strategies.

Proposed Solutions

Suggestion of a hybrid model: Starbucks Express and Starbucks Lounge. Ideas for leveraging data to improve customer experience and loyalty.

Efficiency vs. Community

Balancing the need for quick service with maintaining a coffee house atmosphere. Strategies for differentiating experiences based on location and customer needs.

Loyalty Program Enhancement

Proposals for gamifying the Starbucks app and loyalty program. Ideas for incentivizing desired customer behaviors.

Technological Integration

Suggestions for using technology to streamline ordering and improve efficiency. Discussion of potential self-service options for high-traffic locations.

Brand Repositioning

Strategies for reconnecting with core coffee culture roots. Balancing simplification with meeting diverse customer preferences.

Final Recommendations

Emphasis on leveraging the loyalty program and expanding its reach. Call for Starbucks to implement Express and Lounge concepts.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the panel explores the impact of AI on SaaS, focusing on Microsoft's role at the intersection of these technologies.

Featuring guest Doron York, a venture capitalist, the discussion delves into AI's potential to enhance rather than replace SaaS, the challenges of integration, and the importance of building user trust. The conversation touches on AI as a utility, the future of subscription models, and the need for SaaS companies to evolve.

The panel debates the long-term implications of AI on jobs and human uniqueness, while considering how Microsoft and other tech giants can maintain their edge in an AI-driven landscape. The episode concludes with varying perspectives on whether SaaS is truly "dead" or simply evolving.

https://citysideventures.com/AI's Impact on SaaS Business Models

Doron York discusses the hype around AI and its potential long-term effects on SaaS. Comparison to previous technological shifts like the Internet and blockchain.

Enhancing SaaS with AI Tools

Melissa Eaton suggests AI tools will complement rather than replace traditional SaaS platforms. Discussion on the challenges of integrating AI into existing systems and overcoming resistance to change.

AI as a Tool, Not a Replacement

Chino Nnadi emphasizes AI as a tool to enhance jobs, not replace them. The importance of building trust in AI-enhanced SaaS products.

Evolution of Software Development

Aaron Wolpoff outlines three phases of software development, from boxed products to SaaS to AI-driven solutions. Consideration of how AI might decouple users from specific software brands.

Infrastructure Challenges for AI Integration

Doron York compares AI integration challenges to those faced by the electric vehicle market. Discussion on the need for quantum computing to fully realize AI's potential.

AI's Role in Operational Efficiency

Melissa Eaton highlights AI's potential to enhance operational efficiency and customer experience. Examples of AI-powered chatbots and virtual assistants in customer support.

Branding AI Integrations

Discussion on how major SaaS companies are branding their AI integrations (e.g., Microsoft's Copilot, Salesforce's Einstein).

Future of SaaS and AI Coexistence

Debate on whether SaaS is "dead" or evolving with AI integration. Consideration of usage-based models versus traditional subscriptions.

Building Trust and Transparency in AI-Enhanced SaaS

Emphasis on the need for transparency in AI integration and user-centric design. Importance of balancing automation with human interaction.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" the hosts tackle the complex issue of the TikTok ban in the United States.

Joined by guests Braeden Sorbo (TikTok influencer), Dylan Conroy (talent agent), and Sam Palazzolo (finance expert), they explore the multifaceted challenges facing the platform.

The discussion covers national security concerns, data privacy, content moderation, and the impact on creators and businesses. The panel debates potential solutions, including American ownership, algorithm transparency, and creator diversification across platforms.

While acknowledging the complexity of the situation, they offer insights on balancing free speech, user safety, and business interests in the evolving social media landscape. The episode highlights the far-reaching implications of TikTok's fate for creators, users, and the broader tech industry.

Braeden Sorbo TikTokDylan ConroySam Palazzolo (https://www.sampalazzolo.com/)

TikTok's Rise and Current Challenges

Brief history of TikTok's evolution from Zhuyun to its current form Discussion of the recent 14-hour ban in the US and ongoing security concerns

Security and Data Privacy Concerns

Sam Palazzolo emphasizes the importance of national and individual security Dylan Conroy draws parallels to other Chinese tech platforms like Deep Seek

Creator Economy and Monetization

Braeden Sorbo shares insights on TikTok's creator fund and monetization challenges Dylan Conroy discusses the discrepancy in influencer rates between platforms

Platform Diversification for Creators

Dylan Conroy advises creators to diversify across multiple platforms Importance of building sustainable business models independent of social platforms

Content Moderation and Algorithm Concerns

Discussion on the impact of echo chambers and content manipulation Debate on the balance between free speech and responsible content curation

Business Implications of a Potential TikTok Ban

Analysis of how businesses and influencers might adapt to a TikTok shutdown Exploration of alternative platforms and their readiness to fill the void

Social Commerce Integration

Melissa Eaton inquires about TikTok's shopping integration compared to other platforms Dylan Conroy provides insights on YouTube Shop and emerging e-commerce trends in social media

Potential Solutions and Future Outlook

Discussion on possible ownership changes and their implications Debate on who should potentially acquire TikTok's majority stake

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the panel tackles the issue of retail theft at Walgreens and other major retailers. They explore the effectiveness of current security measures like locking up products and their impact on customer experience and sales.

The discussion covers various aspects of the problem, including organized retail crime, employee theft, and the balance between preventing theft and maintaining convenience. The panel, joined by finance expert Jason Kraus, proposes solutions ranging from investing in technology like smart carts and predictive analytics to enhancing the in-store experience with customer service ambassadors.

They emphasize the importance of remembering Walgreens' core value of convenience while addressing security concerns, ultimately suggesting a multi-faceted approach to "fix" the issue.

Special Guest Jason Kraus: https://jasonkraus.me/

Retail Theft and Its Impact

Melissa Eaton shares a personal experience in San Francisco. Overview of the projected cost of retail theft to companies by 2026.

Walgreens' History and Current Situation

Brief history of Walgreens from its founding in 1901 to present day. Introduction of security measures like glass door cages in stores.

Customer Experience and Sales Impact

Discussion on how security measures affect customer experience and impulse buying. Chino Nnadi shares contrasting experiences at Walgreens over the years.

Business Perspective on Retail Theft

Breakdown of different categories of retail theft: shoplifting, organized retail crime, employee theft, and vendor fraud. Analysis of Walgreens' financial losses and store closure plans.

Technology vs. Human Approach

Debate on investing in technology solutions versus increasing staff presence. Examples of successful loss prevention strategies from other retailers.

Startup Approach to Retail Challenges

Jason Kraus discusses how startups might approach similar retail challenges. Exploration of innovative technologies like smart shopping carts and digital keys.

Community Responsibility and Profiling Concerns

Discussion on the importance of addressing root causes of theft. Chino Nnadi raises concerns about racial profiling in loss prevention efforts.

Proposed Solutions

Suggestions for improving customer experience while deterring theft. Ideas for leveraging technology, staff training, and store layout optimization.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle the insurance crisis sparked by recent wildfires in California. They focus on State Farm's response, discussing the company's decision to stop selling new policies and non-renew existing ones in high-risk areas.

The conversation explores potential solutions, including government intervention, proactive customer education, and innovative use of technology. The hosts emphasize the need for insurance companies to balance risk management with their responsibility to policyholders. They propose ideas like partnering with hotels for emergency accommodation, using AI for risk assessment, and implementing a more transparent risk factor system for customers.

The episode concludes with suggestions for State Farm to rebuild trust and live up to its "good neighbor" brand promise in the face of increasing climate-related disasters.

Episode Focus: Insurance Crisis and State Farm

Discussion centered on State Farm's response to natural disasters Emphasis on wildfires in California and hurricanes in the Carolinas

Impact of Natural Disasters on Insurance

State Farm's decision to stop selling new home policies in California Non-renewal of policies for 72,000 homes and apartments Similar actions taken in North Carolina and South Carolina due to hurricane risks

Financial Toll and Industry Challenges

117,000 claims filed following Hurricane Helene Strain on catastrophe funds and reserves Growing crisis for homeowners and insurance companies

Brand Perception and Marketing Missteps

Critique of State Farm's "Like a good neighbor" slogan in current context Discussion of ill-timed marketing during LA Rams game State Farm's decision to pull Super Bowl ads

Personal Experiences with Insurance Challenges

Melissa Eaton shares insights from living in a high-risk area Difficulties in obtaining and maintaining insurance coverage

Government Intervention and Regulation

California's new law preventing non-renewal of policies in affected areas Discussion on the need for government involvement in insurance crisis

Proactive Measures and Risk Mitigation

Importance of educating customers about risk mitigation Suggestions for homeowners to fireproof homes and prepare for disasters

Technology and Data in Insurance

Potential use of AI and predictive modeling in risk assessment Suggestions for real-time alerts and proactive communication with policyholders

Rebuilding Trust and Brand Reputation

Ideas for State Farm to rebuild trust with customers Importance of transparency and proactive communication

Proposed Solutions

Collaboration between insurance companies and government Development of user-friendly apps for risk assessment and communication Balancing marketing spend with investment in customer-centric solutions

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome," the hosts tackle Meta's recent decision to eliminate its independent fact-checking organization. They explore the implications of this move, discussing the shift to community-driven content moderation and its potential impact on misinformation, user safety, and marginalized communities.

The conversation delves into Meta's corporate responsibility, the challenges of content moderation at scale, and the evolving role of social media platforms as news sources. The hosts debate the effectiveness of community notes, algorithmic moderation, and the need for critical thinking skills among users.

They also touch on the broader implications for online discourse, free speech, and the potential rise of specialized platforms in response to these changes.

Corporate Responsibility in Social Media

- Exploration of Meta's role and responsibility in managing information

- Discussion on the shift from third-party fact-checkers to community-driven moderation

Impact of Policy Changes

- Analysis of potential consequences on user experience and platform safety

- Concerns about the reduction of global perspectives in content moderation

Community-Driven Moderation

- Comparison to other platforms like Wikipedia and Google Maps

- Debate on the effectiveness of community notes in combating misinformation

Social Media as News Sources

- Reflection on how social platforms have become primary news sources for many

- Consideration of Meta's position as a tech company vs. a news organization

Protecting Marginalized Communities

- Discussion on safeguards for vulnerable groups against online harassment and misinformation

- Concerns about the impact on diversity, equity, and inclusion efforts

Algorithmic Moderation and User Experience

- Suggestions for enhancing algorithmic moderation to provide balanced viewpoints

- Ideas for reminding users about fact-checking and critical thinking

Business Decisions and Political Implications

- Analysis of potential motivations behind Meta's policy changes

- Speculation on the influence of the political climate on these decisions

Future of Social Media Platforms

- Predictions about user behavior and potential exodus to specialized platforms

- Discussion on the evolution of social media and its role in society

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle the unexpected bankruptcy and closure of Party City, exploring the broader challenges facing malls and retail centers. 

They discuss the viability of specialty retailers maintaining large physical footprints and propose innovative solutions to revitalize the struggling party supply chain. The conversation delves into the importance of creating experiential retail spaces, leveraging partnerships, and adapting to changing consumer behaviors. 

The hosts also address the human impact of sudden store closures and offer insights on how other specialty stores can learn from Party City's downfall. Throughout the discussion, they emphasize the need for retailers to curate experiences, embrace local community elements, and diversify revenue streams to remain relevant in the evolving retail landscape.

Retail Challenges and Evolution

Examination of challenges facing specialty retailers and malls. Exploration of the viability of large retail footprints for companies like Party City.

Customer Experience and Brand Relevance

Melissa Eaton shares a personal story about her daughter's collaboration with Party City. Importance of staying relevant and competitive in the party supply market.

Operational Opportunities and Adaptation

Analysis of successful retail transformations, like Barnes & Noble. Discussion on reimagining retail spaces for experiential shopping.

Party City's History and Decline

Overview of Party City's founding, growth, and recent financial struggles. Examination of factors leading to bankruptcy, including debt and changing consumer behaviors.

Human Impact of Business Closures

Chino Nnadi addresses the timing and approach of Party City's closure announcement. Discussion on the ethical considerations of layoffs and their impact on employees.

Reimagining Retail Spaces

Exploration of potential new uses for large retail spaces. Ideas for transforming Party City into an experiential venue or event space.

Competition and Market Adaptation

Analysis of competitors like Spirit Halloween and their business model. Discussion on the importance of understanding and adapting to changing consumer needs.

Community Impact of Retail Closures

Examination of the broader effects of store closures on local communities and malls. Discussion on the role of retail spaces in creating community connections.

Future of Specialty Retail

Proposals for how specialty retailers can survive and thrive. Emphasis on creating unique experiences and embracing local community aspects.

Lessons for Other Retailers

Key takeaways from Party City's situation for other specialty stores. Importance of innovation, customer experience, and adaptability in retail.

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" the hosts explore the phenomenon of CEOs who fail upward, examining high-profile cases like Adam Neumann of WeWork, Billy McFarland of Fyre Festival, and Travis Kalanick of Uber.

The panel discusses the systemic issues that allow these leaders to continue ascending despite public failures, delving into the role of charisma, cultural intelligence, and the importance of surrounding oneself with expert teams. They debate the fine line between visionary leadership and unchecked ego, and consider the accountability of boards and investors.

The conversation touches on the American obsession with singular genius entrepreneurs and the cultural factors that contribute to this trend. Ultimately, the hosts propose a checklist of red flags to help identify and mitigate risks associated with charismatic but potentially problematic leaders.

Systematic Issues Allowing Failed Leaders to Ascend

Examination of factors that enable CEOs to continue failing yet rising in their careers Panel members share personal experiences with such CEOs

Charisma and Vision vs. Accountability

The fine line between audacity and bluffing in leadership The role of charisma and storytelling in CEO success

Oversight and Board Responsibility

Lack of technical expertise on boards of companies like Theranos The importance of diverse, qualified board members for proper oversight

Cultural and Emotional Intelligence in Leadership

Discussion of how high cultural and emotional intelligence can mask incompetence The difference between snake oil salesmen and visionaries with poor execution

The Need for Visionary Leaders

The importance of bold, innovative thinkers in driving progress Balancing visionary thinking with accountability and effective leadership

Building Effective Teams Around Visionary Leaders

Comparison of leaders like Elon Musk to failed CEOs The crucial role of surrounding visionaries with competent experts

Startup Culture and Founder Dynamics

How startup culture can enable unchecked power for founders The challenges of transitioning from founder to effective CEO

Investor Responsibility and Due Diligence

The role of venture capitalists in enabling risky behavior The need for more thorough vetting and accountability in investments

Fixing the System: Identifying Red Flags

Discussion of ways to spot potentially problematic leaders The importance of cultural fit and risk appetite in hiring CEOs

Balancing Innovation and Responsible Leadership

The challenge of fostering innovation while maintaining accountability Cultural differences in approaches to CEO leadership and accountability

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the panel tackles Netflix's foray into live streaming events.

They discuss the challenges and opportunities presented by this strategic shift, including technical hurdles, potential pricing models, and the impact on Netflix's brand ethos.

The conversation covers the financial implications, customer expectations, and the need for operational excellence in delivering live content. The panel explores ideas like tiered subscriptions, microtransactions, and expanding into diverse live programming.

They ultimately conclude that while there are significant obstacles to overcome, live events could be a valuable addition to Netflix's offerings, potentially driving subscriber growth and engagement in an increasingly competitive streaming landscape.Netflix's Strategic Shifts

Analysis of Netflix's pivot to streaming and content production Exploration of the company's move into live events

Technical Challenges of Live Streaming

Examination of Netflix's infrastructure and content delivery network Discussion of bandwidth and scaling issues for live events

Financial Considerations

Peter Braunz's insights on Netflix's financial performance and valuation Analysis of the costs associated with live events and potential returns

Customer Experience and Expectations

Debate on the alignment of live events with Netflix's core value proposition Consideration of customer expectations and potential friction points

Monetization Strategies

Exploration of subscription models and potential micro-transactions Discussion on maintaining Netflix's ethos while introducing new revenue streams

Talent and Technical Capabilities

Suggestions for Netflix to acquire necessary talent for live streaming Emphasis on the need for scalable infrastructure and real-time monitoring

Future of Live Programming on Netflix

Speculation on potential types of live content beyond major events Discussion of international markets and diverse content offerings

Pricing Strategies and Subscriber Tiers

Debate on introducing new subscription tiers or pay-per-view options Consideration of pricing strategies for different types of live content

Conclusion and Recommendations

Group consensus on Netflix continuing to explore live streaming Emphasis on overcoming technical challenges and strategic implementation

__________________

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the panel tackles the complex issue of corporate holiday parties, using USAA as a case study. The discussion explores the evolving nature of workplace celebrations, generational differences in employee expectations, and the delicate balance between employee appreciation and financial responsibility.

The panel, consisting of HR, finance, and marketing experts, delves into the ROI of lavish parties, the impact on company culture, and potential alternatives to traditional celebrations. They address the challenges of inclusivity, the risks associated with holiday gatherings, and the importance of aligning celebrations with overall business health.

The conversation concludes with practical suggestions for companies planning holiday events, emphasizing flexibility, employee input, and thoughtful consideration of diverse needs and preferences.USAA Bank Discussion

Focus on USAA Bank's holiday party practices. Melissa shares insights about USAA's significance in San Antonio.

Holiday Party Perspectives

Debate on the value and purpose of corporate holiday parties. Discussion of generational differences in holiday party appreciation.

USAA's Holiday Party Extravaganza

Hiring of high-profile entertainment acts like Zach Brown Band. Exploration of the costs and benefits of lavish holiday celebrations.

Employee Expectations and Preferences

Analysis of employee preferences for bonuses vs. holiday parties. Examination of differing expectations between on-site and remote workers.

Brand and Cultural Implications

Discussion on how holiday parties reflect company culture and brand. Consideration of potential misalignment between party extravagance and company performance.

Retention and Recruitment Impacts

Exploration of how holiday parties influence employee retention and recruitment. Debate on the long-term effects of setting high expectations for celebrations.

Balancing Act: Celebration vs. Business Realities

Discussion on aligning holiday celebrations with overall business health. Consideration of potential negative impacts of lavish parties during challenging times.

Recommendations for Corporate Holiday Celebrations

Suggestions for incorporating multi-generational feedback. Ideas for offering flexibility and inclusivity in holiday celebrations. Discussion on the pros and cons of including plus-ones at company events.

Conclusion and Self-Assessment

Panelists evaluate whether they "fixed" the issue of lavish holiday parties. Acknowledgment of USAA's success and employee satisfaction.

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In the debut episode of "We Fixed It, You're Welcome," host Aaron Wolpoff and his panel of experts, Chino Nnadi, Melissa Eaton, and Peter Braunz, tackle the challenges facing Spirit Airlines.

They explore Spirit's recent Chapter 11 filing and its implications. The discussion covers Spirit's history, its ultra-low-cost model, and the potential for rebranding and restructuring.

The panel debates the viability of Spirit's new four-tier pricing strategy and the importance of building a community-focused brand. The team offers creative ideas for Spirit's path forward, emphasizing the need for a strong cultural and customer-centric approach.

Spirit Airlines: A Brief History and Current Challenges

Aaron provides a historical overview of Spirit Airlines, highlighting its evolution from Clippert Trucking Company to its current brand. Discussion of Spirit's financial struggles, including its Chapter 11 filing and failed merger attempts with Frontier and JetBlue.

Panel Discussion: Spirit Airlines' Current State

Peter Braunz discusses the impact of macroeconomic forces on Spirit's ultra-low-cost model and the challenges of oversaturation in the airline market. Melissa Eaton questions Spirit's long-term financial sustainability and potential merger opportunities. Chino Nnadi emphasizes the importance of rebranding and customer experience in Spirit's recovery strategy.

Rebranding and Marketing Strategies

Melissa suggests Spirit could lean into its budget reputation with viral marketing, embracing its identity with humor and transparency. Aaron proposes building a community around Spirit's frugal brand, creating a sense of belonging among like-minded travelers.

Employee Engagement and Retention

Chino highlights the need for Spirit to focus on employee retention and morale amidst financial uncertainty. Melissa and Chino discuss creative ways to engage employees, such as tiered incentives and fostering a supportive work culture.

Exploring Spirit's New Pricing Model

Peter outlines Spirit's new four-tier pricing structure, from the basic "Go" level to the premium "Go Big" experience. The panel debates the effectiveness of this strategy in attracting customers and competing with other airlines.

Final Thoughts and Potential Solutions

The panel agrees that while they haven't fully "fixed" Spirit, they offer valuable insights and strategies for the airline's recovery. Suggestions include focusing on customer experience, leveraging community building, and exploring creative marketing tactics.

Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.Produced by Straight Forward Media Group

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Armchair quarterbacking isn?t just for sports anymore. We?re taking the same approach to companies: what would you do in their shoes? 

 

Each episode, our lively panel will debate a new issue ripped from the headlines involving a different well-known company. Between our instincts, experiences, and unsolicited opinions, we may just come up with gold. 

 

At the end, we?ll critique ourselves and see how we did. 

 

If we fixed it, you?re welcome!

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.