Welcome to the first episode of Payments Corner! This episode features his former boss, Jacqueline, as they try to simplify the world of payments. They explore why payments are more complex than they seem. It's not just about rates; it's about making payments easy for customers. Think of how ride sharing handles payments?you don't even notice them.

 

Many start with simple options like Stripe. It's easy to set up and offers fixed rates. But as your business grows, you'll need to look deeper into payments and the fees that come with it. We discuss the different parts of payments and what each fee is and how you might be able to save your company money by understanding them and knowing what you can ask for even explaining how risk factors in and can affect your acceptance rates.

 

This is part one of a multi part series where we discuss this topic. Enjoy!

Join Jordan as he sits down with Jeff Otto, the CMO of Riskified, during their user conference in Brooklyn, New York back in June 2024. They discussed how the event brings merchants together to share insights and fight fraud collectively and the value of connecting with peers who use the same software, highlighting how these summits deepen trust between merchants and vendors.

Jeff shared his pride in his team for organizing the conference and creating a space for collaboration. They talk about the surprising rise in payment fraud in markets once considered safe and how Riskified uses advanced AI to predict and prevent such fraud, moving beyond just credit card issues to focus on customer identity.

They also discuss the importance of merchants interacting with product builders which helps tailor solutions to real needs, rather than just creating features they think are cool.

Finally, Jeff announces new products like Decision Studio and Policy Decisions. These tools let merchants customize settings and rules, providing more control over fraud prevention strategies.

Enjoy the discussion!

In this episode, Jordan welcomes Erin West and Andrew Austin to discuss the human aspect of pig butchering scams. Erin is leading the charge in education, prosecution, and victim advocacy in the complex world of pig butchering which is a combination of a romance and cryptocurrency scam. It lures victims into a fake romantic or friendship relationship, builds trust, and eventually convinces them to invest in crypto, only for scammers to drain all their funds.

Here are some of the topics covered:

The emotional manipulation used in scams, which makes it difficult for victims to recognize the fraud until it's too late. Jordan reflects on his evolving views, realizing the importance of empathy toward victims and understanding the human side of fraud. Scammers now using more sophisticated techniques, including fake profiles and fake job offers, to lure victims. Law enforcement struggles with handling cryptocurrency crimes due to the complexity and evolving nature of the scams. The need for better victim support systems and education to help the public and local authorities recognize and prevent scams. And so much more!

Erin is leading the charge with her Operation Shamrock movement to educate, seize, and disrupt. She is looking for victims, law enforcement, and finance partners to join and help her bring the fight and education to the masses. Please visit https://operationshamrock.org/ to learn how YOU can help!   Erin West: https://www.linkedin.com/in/erinnordbywest/ Andrew Austin: https://www.linkedin.com/in/awaustin/

Jordan and Cambria discussed recent fraud news, focusing on a viral TikTok trend about a Chase bank glitch. People deposited fake checks into their accounts, trying to withdraw funds before the checks bounced. They noted that this "glitch" is essentially an old school check fraud, which has gained traction due to social media's influence.  

Cambria emphasized that many didn't see it as fraud but rather an opportunity for quick cash. Both Jordan and Cambria found it amusing how easily people justified it due to the viral nature of the posts. They also pointed out that social media plays a significant role in normalizing questionable activities, such as this glitch and other scams.

 

They also touched on how sophisticated account takeover (ATO) and synthetic identities contribute to modern fraud, with many fraudsters using fake or stolen identities to exploit the system.

 

Additionally, they briefly discussed the rise in small business lending fraud, attributing it to stolen legitimate business identities and economic pressures. Jordan shared insights on how people are applying for fake loans using stolen business information. They concluded by stressing the importance of early fraud detection and the need for more robust shared intelligence among businesses to prevent fraud. Visit Frank's website who we reference a lot today: www.frankonfraud.com

In this episode of "Fraud Focus," Jordan and Cambria dive deep into the topic of friendly fraud, discussing recent industry trends and their personal experiences in fraud prevention. They begin by addressing the recent National Public Data breach, providing a detailed overview of the incident and offering practical advice on how to protect oneself from identity theft, such as freezing credit and being cautious with suspicious communications.

The conversation then shifts to the core topic: friendly fraud. They explore how the COVID-19 pandemic and the rise of online shopping have led to an increase in friendly fraud cases, where consumers dispute legitimate charges to get refunds without returning the items. Jordan and Cambria discuss the psychological disconnect that leads consumers to engage in this behavior, comparing it to traditional theft. They also touch on the impact of friendly fraud on businesses, especially in industries like food delivery and digital goods.

The discussion includes insights into the challenges of managing friendly fraud, the role of ATOs (Account Takeovers), and the sophistication of fraudsters in making fraudulent transactions appear legitimate. They also speculate on the potential for stricter consumer penalties and the need for better biometric authentication to curb fraud.

They conclude by considering the broader implications of fraud prevention strategies and the importance of consumer education in reducing fraud. Articles Referenced in the episode:

https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/ https://www.mastercard.com/news/perspectives/2024/sellers-beware-getting-to-the-bottom-of-first-party-fraud/

 

*The opinions expressed in this episode represent the hosts' personal opinions and do not necessary represent those of their affiliated or sponsor companies.

Burn out is something we all feel from time to time. Whether it be at work, at home, or with a hobby no one is immune to the feeling. In this inaugural episode of "Fraud Focus" featuring co-host Cambria Valente we deviate from the name ever so slightly to discuss something that is on the front of a lot of peoples minds right now in the world. We cover our experiences with it and some things we've done to try and over come it.  Cambria leans into her experience using therapy and what that has taught her and shares with the listeners.

I hope you enjoy this change of pace for the show as we always evolve the show. *The opinions expressed in this episode represent the hosts' personal opinions and do not necessary represent those of their affiliated or sponsor companies. 

 

 

Today I welcome Diarmuid Thoma from the awesome company AtData to the show! We focus on the importance of email validation across industries and use of it as a crucial identifier in e-commerce and fraud prevention.

He provides some insights they have found processing massive volumes of data and how that is enhancing fraud detection.

 

We cover specifics such as:

?The rise of high-risk domains

?Use of AI in orchestrating complex fraud attacks

?Impact of COVID-19 on fraud patterns

?Increasing sophistication of fraudsters.

 

We wrap with with a discussion on the future of fraud prevention, highlighting the importance of customized solutions and the role of orchestration platforms in enabling quick, effective responses to emerging threats.

 

Diarmuid Thoma: https://www.linkedin.com/in/diarmuid-thoma/

AtData: https://atdata.com/

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Big thanks to The House of Fraud for making this episode possible! Come see the best job board in the industry and the community where professionals just like you discuss todays current trends at www.thehouseoffraud.com!

This special episode is brought to you by our friends at ArkOwl!  Corwin and Rob from ArkOwl are joined by Alexander Hall for a fraud discussion about Corwin's approach to fraud and his unique history in the space where we cover

 

? His journey from an entry-level fraud reviewer to his current influential role

? The importance of email and phone intelligence in detecting fraud

? His approach to training and building effective fraud teams

? Challenges in the industry and how solutions are making a difference

? The future developments at Arkowl, including enhanced data sources and connectivity tools

 

ArkOwl is doing a give away too!  Go to www.arkowl.com/fraudboxer to enter the raffle to get your very own "Give Fraud the Bird" tee shirt!  Also, until August 31st, 2024, anyone that uses code "FraudBoxer24" at checkout will get 3 free tees with your query order!  Corwin Cole: https://www.linkedin.com/in/corwin-cole-1032116b/

Rob Daline: https://www.linkedin.com/in/robdaline/

Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/

Relive the LIVE taping of Fraud Boxer live from the 1 Hotel Brooklyn Bridge in New York in June 2024 where Jordan and Hilla Peled, Riskified's SVP of Data Science go back and forth testing their trivia whits and so much more!

In this episode we welcome our very own sales guy Ryan McDonald to the show! Ryan shares his journey of self-investment by attending the MRC conference independently, emphasizing the importance of personal growth and networking within the industry. Ryan recounts his professional evolution from updating leads manually to handling major client accounts, highlighting the significance of identity resolution in fraud prevention.We also explore the resurgence of traditional fraud prevention methods amidst the rise of AI and machine learning.

 

Throughout the episode we discuss on the intersection of technology and personal experiences, illustrating the evolving landscape of fraud prevention and the enduring value of community and trust within the industry.

 

Ryan McDonald: https://www.linkedin.com/in/ryan-mcdonald-%E2%9A%94%EF%B8%8F%F0%9F%9B%A1%EF%B8%8F-312302138/

 

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Big thanks to The House of Fraud for making this episode possible! Visit www.thehouseoffraud.com to join the best community of fraud fighters out there and see what it's like to get real answers instead of just vendors asking you to DM them on your threads so they can sell you something instead of answering your question! Want to know what you're missing? What our brand new show called "This Week in the House of Fraud" on Apple, Spotify, YouTube, and just about anywhere else you listen to podcasts! 

In this episode we welcome back fraud expert Alexander Hall from Dispute Defense Consulting for an in-depth discussion on synthetic identities and fraud prevention. Alexander shares his experiences and insights into how fraudsters create and manipulate identities to exploit financial institutions.

 

Topics covered include:

 

The process of creating synthetic identities from disparate data points. The impact of synthetic identity fraud on financial institutions. Methods used by fraudsters to manipulate email addresses, phone numbers, and social media profiles. The importance of monitoring and freezing credit to prevent identity theft. Detailed explanation of check fraud and its implications. Challenges faced by mid-market financial institutions in combating sophisticated fraud tactics. Alexander also recounts his recent speaking engagements and collaborations with organizations like We Fight Fraud, highlighting the need for proactive measures in fraud prevention.

 

Check this one out for real-world stories that will keep you informed and vigilant in the fight against fraud. Link to WFF hacker video: https://youtu.be/JHgdXnRJgA4?si=q1I7siHxtbz9FJ_t

Link to Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc

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Big thanks to The House of Fraud for sponsoring this video. HoF is the best online fraud fighting community and full of professionals just like you in community discussion and also including 7 original series, micro masters classes, and fun networking opportunities. Visit www.thehouseoffraud.com to get your very own membership today!

In this episode of the Fraud Boxer podcast Jordan sits down with Arielle Caron to explore trust and safety in product development, with a strong focus on fraud prevention. Arielle, who has a 20-year background in the field, shares insights from her extensive career, which includes stints at Experian, Blackhawk Network, Etsy, and Airbnb.

 

Key Points Discussed:

 

-Arielle?s Career Journey: From managing fraud and identity solutions at Experian to tackling content moderation and account integrity at Etsy and Airbnb.

-Trust and Safety Challenges: How businesses handle trust and safety issues, including content moderation, fake reviews, and account takeovers.

Content Moderation Techniques: The evolution from simple word filters to advanced methods like computer vision to combat fraud and inappropriate content.

-Generative AI in Reviews: The complexities introduced by generative AI in creating fake reviews and other content, and how companies are adapting.

-Deepfakes and Authentication: The challenges deepfakes pose to authentication and trust, with stories of phishing and fake video calls.

-Off-Platform Fraud: The risks of moving customers off-platform to avoid safety measures and the importance of secure escrow systems.

-AI Washing: The prevalence of false claims about AI-driven products in the market and the need for thorough scrutiny of such claims.

 

Jordan and Arielle emphasize the importance of robust trust and safety measures to maintain marketplace integrity and protect consumers from fraud. Tune in for an insightful discussion on these critical issues!

 

Arielle Caron - https://www.linkedin.com/in/ariellecaron/

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This episode will be brought to you by The House of Fraud. HoF is the only community started BY fraud fighters FOR fraud fighters. Don't get sucked into other vendor started or sponsored communities that only exist to eaves drop on you to pitch you later or sell their member list (?) and join hundreds of your peers in sharing best practices and ideas TODAY in a safe space community! 

 

Use this link to bypass the waitlist and get started right away! See you in there! 

 

https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25

In this episode of Fraud Boxer, Jordan reconnects with Rob from Arkowl to discuss insights and practical experiences gained from their entrepreneurial journeys in the fraud prevention sector. They share the story of Arkowl's origins and then share the evolution of their business over time, and the lessons learned from these journeys. Whether you?re in the fraud prevention field or interested in business evolutions, this episode is packed with valuable lessons and insider perspectives. Thanks for listening! Rob: https://www.linkedin.com/in/robdaline/

Arkowl: https://arkowl.com/

Rob's previous episode: https://fraudboxer.podbean.com/e/episode-8-identity-verification-stories-and-the-creation-of-arkowl-with-rob-daline/

 

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This episode will be brought to you by The House of Fraud. HoF is the only community started BY fraud fighters FOR fraud fighters. Don't get sucked into other vendor started or sponsored communities that only exist to eaves drop on you to pitch you later or sell their member list (?) and join hundreds of your peers in sharing best practices and ideas TODAY in a safe space community!

 

Use this link to bypass the waitlist and get started right away! See you in there!

https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25

In this thrilling episode, Dajana returns with a riveting tale of deception and triumph. She shares how she outsmarted a modern-day scammer posing as a prince, who targeted a vulnerable elderly widow. With over two decades of experience in fraud prevention, Dajana took on the scammer head-on, regaining control of the widow?s compromised social media accounts and reclaiming lost funds.

This episode not only explores the intricate methods used by scammers but also highlights the emotional and psychological tactics they employ to exploit their victims. Tune in to learn how Dajana?s expertise and quick action brought justice and underscored the critical need for vigilance in our digital interactions.

 

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Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there!

Use my link to skip the waitlist :https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25

Now that everyone is back and hopefully recovered from their bout of Norovirus sit down with Jordan and Jeannie recap the most recent MRC conference in Vegas in March 2024! We talk all the learning, networking, and partying from the our industries biggest show!

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Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25

This episode is a deep dive into the world of podcasting, especially within the fraud prevention community. Our conversation reveals the passion, learning curves, and the communal aspect of sharing knowledge through this medium. We touch on the importance of audio quality, the surprises in learning from guests, and the realization that the fraud prevention community is keen on sharing and learning from each other.

It's inspiring to see professionals from the same industry supporting one another and promoting a culture of continuous learning and collaboration. Ivan's journey, from being apprehensive about starting his podcast to embracing the process and learning from his guests, highlights the personal growth and community building that can come from sharing one's experiences and insights. Their dialogue underscores the idea that in the evolving landscape of fraud prevention, there's always something new to learn, and sharing those insights through podcasts enriches the entire community.

Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25

Today Jordan finally sits down with Soups Ranjan, co-founder and CEO of Sardine! We talk about Sardine, its products, and the challenges in the fraud and compliance space. We jump into the professional journey of Soups, providing insights into his background and the proactive measures taken by the company to tackle various fraud-related issues. The discussion covers a wide range of topics, including the rise of digital payment fraud, the growing trend of affiliate marketing scams, and the impact of the pandemic on fraud patterns.

 

Key highlights include the differentiation between machine learning and gen AI, the emerging fraud challenges faced by omnichannel merchants entering the digital world, and the need to consolidate fraud and compliance providers. The speakers also address the importance of collaboration and knowledge-sharing within the fraud prevention community, emphasizing the value of learning from one another's experiences. Throughout the conversation, there is an underlying theme of innovation and adaptability in response to evolving fraud tactics. The use of advanced technologies such as AI and machine learning is highlighted as a crucial tool in addressing increasingly sophisticated forms of fraud.

 

Soups Ranjan - https://www.linkedin.com/in/soupsranjan/

 

Big thanks to his company Sardine for sponsoring Fraud Boxer all of Q1 and we are so happy to share their story and for making all of the episodes this quarter possible! Please visit www.sardine.ai to learn more about how they do all the things we discussed in this episode! 

In this episode, I sit down with Tracy Brown from the Merchant Risk Council to discuss practical tips for maximizing the MRC conference experience this March! Discover why the MRC conference is the industry's Superb Owl ?, and why fraud prevention and payments professionals flock to the flagship Vegas event.

From engaging with peers to navigating regulatory pressures, Tracy shares valuable insights on staying informed and building relationships within the industry. But it's not all business at the MRC conference! Tracy and I also uncover the social side of the event, from strategic dinner invites to networking receptions and parties. Learn how balancing work and social elements enhances the conference experience and fosters meaningful connections.

With quotes like "The best way to understand policies is to engage in data-driven discussions about best practices," and "Don't underestimate the power of partnerships," this conversation offers actionable advice for industry professionals and highlights the importance of collaboration and knowledge sharing.

Whether you're a seasoned industry veteran or a newcomer, this podcast provides valuable insights into navigating and getting the most from your conference! ??

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Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ?www.sardine.ai? to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 

Justin Soong from Authsignal is back to dive deeper into passkeys! Passkeys are the key to the passwordless future and we'll dive into how that can be. From changing your user base to passkeys to new authentication types using passkeys we cover a lot of really cool ground here. Authentication nirvana is in reach!

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Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ?www.sardine.ai? to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 

Today Shawn Kelley, co-founder and CEO of Disputed.ai joins us as we explore the new world of chargebacks and representments. Shawn shares insights honed from his experience at Seat Geek and how that time lead him to creating his own company to fight the way he wanted to fight. He highlights the importance of personalized solutions for merchants and the delicate balance between automation and human intelligence.

From navigating issuer preferences to crafting proactive strategies, Shawn and Jordan delve into the evolving landscape of chargeback management, emphasizing the need for collaboration and adaptation in an ever-changing industry.

www.Disputed.ai

https://www.linkedin.com/in/shawnkelley/

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Big thank you to Sardine for making this episode possible! I?ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. For everyone heading to MRC visit them at booth #210 in March and learn about them from the fraud squad themselves!

Please visit them at www.sardine.ai today to learn more!

**This is a Flashback to the most popular episode of 2023 with new and improved audio!  The topic is more relevant than ever before!**

 

It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights! 

 

Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space. 

 

Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/

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Fraud Boxer is also proudly presented by Sardine. I?ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn?t afraid to roll up their sleeves and jump in with you on those big investigations. You?re not just buying one of the best tools but the whole team behind it! 

Please give them a warm welcome by visiting www.sardine.ai today to learn more!

 

This is a special one for me personally everyone!  Today I have Marc Shea from Bridgeview Solutions on the show!  He is the one who recruited me into fraud full time. Join us as we catch up and tell that story as well as his who journey in recruiting!  

We explore intricacies such as transparent communication and the importance of having a deep understanding of a company's culture. We dive into the evolving landscape of remote and hybrid work models, with Shea providing observations on the challenges and opportunities for employers and employees alike.

The conversation centers on salary transparency and the power balance in employer-employee relationships, advocating for fairness regardless of location. Amidst the impact of COVID-19 on work dynamics and office culture, Shea guides us through considerations companies face, emphasizing the importance of factoring in the cost of living during salary negotiations.

I hope you enjoy this one because it is special to me!  Marc Shea - https://www.linkedin.com/in/marcshea/

Email - [email protected]

Bridgeview Solutions - https://bridgeview.solutions/

Fraud Boxer is also proudly presented by Sardine. I?ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn?t afraid to roll up their sleeves and jump in with you on those big investigations. You?re not just buying one of the best tools but the whole team behind it! 

Please give them a warm welcome by visiting www.sardine.ai today to learn more!

 

Video replay of the live stream from January 17th, 2024 where I hosted Soups Ranjan, the co-founder and CEO of Sardine, and discussed his 7 Predictions for 2024!  Please visit www.sardine.ai today to learn more about we talked about today and I want to thank them for being our sponsor this quarter! 

The season three VIDEO premiere of the Fraud Boxer, present by Sardine, kicks off with a discussion on fraud trends for the upcoming year, led by the host Jordan Harris and guests Alexander Hall and Brian Davis! The key themes revolved around the impact of fraud on the holiday season, the vulnerability faced by professionals new to the fraud industry, and the challenges of transitioning into leadership roles. The conversation also delved into the prevalence of impostor syndrome and the importance of vulnerability and open communication within teams. The hosts discussed the three main fraud trends to watch for in the upcoming year: account openings, money movement, and the demand for technology in financial institutions. We also talk about the launch of our brand new fraud fighting community; The House of Fraud where like minded professions can share stories and interact as well as view 7 new additional fraud fighting series! We're very proud!

 Check out The House of Fraud community right here:

https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25

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Today Fraud Boxer is also proud to announce our Q1 sponsor, Sardine. I?ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn?t afraid to roll up their sleeves and jump in with you on those big investigations. You?re not just buying one of the best tools but the whole team behind it! 

Please give them a warm welcome by visiting www.sardine.ai today to learn more!

On this episode of Fraud Boxer presented by Spec we shed light on the complexities and challenges faced by the automotive and lending industries, particularly in relation to fraud detection and prevention. Andrew Austin from Carmax discusses his background in the military and his eventual transition to the automotive and lending sectors, and the evolution of fraud prevention strategies in the digital age. The discussion touches on various topics, including the role of identity verification (IDV), the challenges of ACH fraud in the auto industry, and the importance of thorough financial validation and risk assessment when extending credit to customers.

Andrew shares insightful perspectives on the need for stronger identity verification measures, the potential of tokenized identity for enhanced security, and the significance of addressing fraudulent practices in lending and auto industries. He discusses the nuances of income misrepresentation and the prevalence of fraudulent documentation in lending processes, highlighting the need for more robust risk assessment and validation measures.

The discussion brings to light the need for a holistic approach to fraud prevention and the significance of innovative technologies such as biometric authentication and pass keys.

The insightful discussion provides valuable insights for industry professionals, policymakers, and consumers, emphasizing the importance of staying ahead of evolving fraud tactics and investing in robust identity verification and risk assessment processes. The themes explored in the conversation hold relevance in the current landscape of digital security and financial risk management, making it imperative for industry stakeholders to prioritize effective fraud prevention strategies.

Andrew Austin: https://www.linkedin.com/in/awaustin/

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We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

 

In this BONUS episode we discuss the the current state of the industry. We discuss our work in fraud prevention, industry events they have attended, and recent trending topics. We talk about the book Brian and writing and the new community series he is starting and the challenges of building that community. This episodes includes (mostly Jordan's) thoughts around the recent controversy surrounding the use of the term "fraud fighter" and the trademarking of that term by SEON and the actions they've taken since. In the end we give a glimpse into our personal lives, including hobbies and family moments. Buckle up, this one is going to make some waves!

 

Brian Davis: https://www.linkedin.com/in/briandavis21/

https://www.thehouseoffraud.com/

 

Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/

https://disputedefenseconsulting.com/

 

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We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

 

Today I am joined by Katie McCarthy (Ex Paypal/Braintree and Pagos)! In this episode we dive deep into the world of key performance indicators (KPIs) in the payments and fundraising industry. Join us in a dynamic conversation exploring the critical role of KPIs in various business segments. From chargeback rates to approval rates and vendor performance, we dissect the importance of measuring and analyzing these metrics for optimal business performance.

But it doesn't stop there ? our discussion takes a fascinating turn into the realm of decline codes, shedding light on their significance and the ripple effect they can have on overall business operations. The impact of false positives is also explored, adding a layer of complexity to the conversation.

Delving into the nonprofit sector, our speakers draw connections between KPIs and the psychology of donor behavior. Uncover the nuances of tracking metrics in the nonprofit world and understand how KPIs play a pivotal role in steering decisions.

Join us as we explore the broader context of analytics and decision-making in business, understanding how these themes are instrumental in navigating the intricate dynamics of today's competitive landscape. Tune in for a compelling discussion that illuminates the critical role of KPIs in shaping business strategies and optimizing performance.

 

Katie McCarthy - https://www.linkedin.com/in/mccarthykatelyn/

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I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

 

We have a big one today!  In this episode I sit down with Justt's co-founder Roenen Ben-Ami to go over their recently released 2023 Chargeback Pulse Report that is full of super interesting numbers and insights!  

Jenny Nilsson from Ticketmaster joins us as we go over all the numbers from the report and discuss the massive shift in the chargeback behaviors in the post-COVID world. With a focus on collaboration, training, and the effect of Visa's new regulations, the discussion sheds light on the impact of chargeback management within companies, emphasizing the need for streamlined processes and updated training. 

Link to the report:

https://9049155.fs1.hubspotusercontent-na1.net/hubfs/9049155/Merchant%20Survey%202023/Justt%202023%20Chargeback%20Pulse.pdf

Links to the guests:

Roenen Ben-Ami - https://www.linkedin.com/in/roenen-ben-ami-24540b127/

Jenny Nilsson - https://www.linkedin.com/in/jenny-t-nilsson/

About Justt:

"Justt is dedicated to helping merchants navigate the complex and costly system for credit card disputes. The company?s smart technology and in-house expertise successfully resolve chargebacks for merchants, automatically reuniting them with their revenue. Justt?s proprietary technology pulls the best arguments to build merchants? most compelling defense and optimizes results through machine learning."

----------

I'm so happy to have our great partner Spec back as the Q4 sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

On Today's episode I sit down with a former colleague of mine Heath Taylor where he uses his extensive background in information security and cybersecurity from his time in the US Navy and at Live Nation Ticketmaster. He stresses the need for organizations to adopt a proactive approach to identify and respond to potential threats. He also underscores the complexity of operations at large organizations and the significance of cybersecurity within an organization.

Throughout the conversation, the significance of finding the right people for a company is highlighted, with a specific focus on clear communication and an analytical mindset in the field of cybersecurity. We also discuss our approach to effective leadership and career progression.

Communication emerges as a central theme, with a particular focus on its importance in articulating cybersecurity issues and potential impacts on business operations. The discussion touches on the challenges associated with security posture and inventory management within organizations.

We also delve into the complexities of building versus buying cybersecurity solutions, addressing issues such as fake accounts, account takeovers, compromised websites, shared passwords, and the need for improved security measures. Never being satisfied, we even touch on security awareness, secure applications, supply chain attacks, and the need for bug bounty programs as essential components of a robust cybersecurity strategy. Collaboration and partnerships among teams are emphasized as a means to prevent fraudulent activity. 

 

Heath Taylor: https://www.linkedin.com/in/heath-taylor-87519037/

 

"Heath Taylor is a cybersecurity leader with a wealth of experience in threat intelligence and a proven track record of managing all aspects of cybersecurity for large enterprises. Heath is a seasoned expert in the field and has built and led highly effective technical security teams, delivering industry-leading incident response, corporate security, governance, risk and compliance (GRC), and product security. Heath is a skilled leader in driving security initiatives and has a unique talent for developing innovative security solutions, standardizing security policies, and ensuring regulatory compliance. Additionally, he is known for his ability to create CSIRT/SOC/CTI functions. Heath has led programs that include engineering, strategic planning, risk management, process improvement, and regulatory compliance."

----------

I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

I've been excited about Entersekt since they day I heard about them way back in Miami in May 2022!  Today I am soooo happy to finally have them on and I am so lucky to have the Chief Product Officer Padheep Sampath be the guest! We discuss passkeys, what they are, and how the future of authentication can look in a hopefully passwordless future! 

Pradheep Sampath: https://www.linkedin.com/in/pradheep/ Entersekt: https://www.entersekt.com/

More about Entersekt: "Founded in 2010, Entersekt has grown into a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents. Today, we proudly protect the digital transactions of over 67 million active users via the Entersekt Secure Platform (ESP) and hold over 60 registered patents that recognize innovation in digital security, payments, and user experience."

-----------

I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

 

 

Oh wow do we have a big one here! On this episode Jordan sits down with Kim Sutherland who is the VP of Fraud & Identity Strategy at LexisNexis Risk Solutions to discuss what behavioral biometrics are and clear up some confusion about the term. She shares the LNRS approach to the concept with their acquisition on Behaviosec in 2022 and how behavioral biometrics can shape the future of fraud fighting in a number of ways. So lucky to have her on the show!  Enjoy!

 

Kim Sutherland: https://www.linkedin.com/in/ksutherland365/

LexisNexis Risk Solutions: https://risk.lexisnexis.com/

------

Today we also welcome Spec back as the Q4 Sponsor!  With the holiday cycle fast approaching, we never know what the fraudsters next scheme will be.  With Spec and their patented no code orchestration platform, you can be ready for them this season with full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!

 

Please visit www.specprotected.com to learn more and schedule a demo to make your holidays a little more jolly!

  

Our boy Alexander is back for another round! This one we just went completely impromptu and just talked about all the fraud things that popped into our head.  What are we seeing lately like fraud coming from a specific credit union in the midwest, what people are doing with multiple account fraud, and so much more!  We might put more of these out with other bros (and gals) and share some less formal interviews that we just learn and ask questions on in real time!  I hope you enjoy! 

 

Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/

https://disputedefenseconsulting.com/

Back in August of 2023 I was invited to do a live taping of my show at PaymentsEd San Diego from the main stage! I brought Brigette Korney from Adyen along for the interview! We cover some of the content from the last episode as well as some new Adyen initiatives!  Sorry for how fast I was talking, I was a little nervous!  

Brigette Korney - https://www.linkedin.com/in/brigette-korney/

www.adyen.com

It's finally here!  Listen to my THREE guests join Jordan to talk about recruiting and being recruited!  Meg Hanna from TEKsystems, Audree Wadkins from Hot Topic, and Doug Rubenstein from Manufacturers Bank sit down with Jordan and discuss their approaches to recruiting and interviewing. From call backs to salary negotiations we cover a lot of ground. We touch on outside and inside recruiting and how they differ and Jordan asks questions he's always wanted to about the whole process and why it takes so damn long!  Hope you enjoy! 

 

Doug Rubenstein: https://www.linkedin.com/in/douglas-rubenstein-83198372/

Meg Hanna: https://www.linkedin.com/in/meg-hanna-b1b48316/

 

Audree Wadkins: https://www.linkedin.com/in/awadkins/

 

 

I have done the impossible; today I sit down with Brigette Korney (!), formerly of Groupon, to discuss her time there and what it was like to leave a role after 13 years.  We talk about her decision to leave for payment processing giant Adyen and how she picked them specifically. We go completely off-script to talk about what is important to us when we are picking a company to work for. What a fun and genuine conversation we had! 

Can't wait to have her back on next month LIVE at PaymentsEd in San Diego in front of the entire conference audience! Visit www.paymentsed.org to get registered for that today! 

 

Brigette Korney - https://www.linkedin.com/in/brigette-korney/

 

----------------

Today we welcome on newest sponsor Darwinium!

The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint ? Web, Apps and APIs.

Darwinium?s unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments. 

Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments.

Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What?s more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk.

Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product! 

"With faster payments comes faster fraud"

 

In the long awaited episode on Faster Payments I sit down with Julie Conroy from Datos Insights (Formerly Aite-Novarica Group) to talk about the world of Faster Payments with names you've all heard like FedNow, RTP, and Zelle. What are they really though and what do they each mean. Payments being faster is something we have asked for for a long time and here we talk about the different types of rails, how they work, who is using them, and of what it means for consumers and businesses alike.  And, of course, we talk the fraud that comes along with it! Enjoy!

Julie Conroy: https://www.linkedin.com/in/julie-conroy-6997/

Julie is the Head of Risk Insights and Advisory at Aite-Novarica Group. Prior to time at Aite-Novarica Group, Julie spent a number of years leading the product management team at Early Warning Services, and prior to that was in product and process management roles at a large credit card issuer and as well as an ACH, wire, and SWIFT processor. Julie is fluent in Spanish, holds an M.A. from the Monterey Institute of International Studies and a B.A. from the Michigan State University Honors College.

 

About Datos Insights: https://www.linkedin.com/company/datos-insights/

Datos Insights are the advisor of choice to the banking, insurance, securities, and retail technology industries?both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better strategy and technology decisions so they can protect and grow their customers? assets.

------------

Today we welcome on newest sponsor Darwinium!

The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint ? Web, Apps and APIs.

Darwinium?s unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments. 

Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments.

Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What?s more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk.

Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product! 

 

In this bonus post I have edited down the audio from the June 21st, 2023 Linkedin Live Stream featuring Patrick Chen (COO) and Nate Kharrl (CEO) from my Q2 sponsor Spec!  We dive into what "orchestration" and "customer journey" really mean to ME and what it means to them and their product. I hope we did a good job of peeling back the layers of this onion of latest buzz words and how it can affect you and your company directly.  You can find the live stream with video by visiting this link: https://www.linkedin.com/video/live/urn:li:ugcPost:7077313769776820224/

We had some early technical difficulties with the live stream since it was my first one but we made it through with some bonus silliness at the beginning and end! 

Again, I'd like to thank Spec for their support this quarter and I hope that everyone reaches out to them for a demo by visiting www.specprotected.com/demo to see them show it to your very own site. It's astonishing. If you want to reach out to Patrick or Nate directly please find their info below! 

Patrick Chen - [email protected] - https://www.linkedin.com/in/patrickchen30/

Nate Kharrl - [email protected] - https://www.linkedin.com/in/nate-kharrl/

 

This one has been 3 months in the making and finally making its audio debut!  Recorded LIVE at MRC 2023 I sat down with Dave Senci from Mastercard who I have worked with for years. Lately he's been working on their blockchain and crypto offerings as the Vice President of Blockchain and Digital Asset. We dive into what the terms actually mean and what they are as well as some of the actual real world use cases for things like Blockchains and NTFs and how the whole crypto "thing" is more than just coins.  This was a fascinating episode for me to record and still felt like I came away with a better understanding of all these things overall. Enjoy!

Dave Senci - https://www.linkedin.com/in/davesenci/

"Dave Senci is a Vice President of Blockchain & Digital Asset. He started at Mastercard in 2010, spending his first five years in Operations and Technology then moving to product management within Cyber and Intelligence Solutions. In Dave?s current role at Mastercard, he focuses on the commercialization and product management of Mastercard?s Crypto, Blockchain and Digital Asset products."

------------

Join our wonderful sponsor Spec and I LIVE on Linkedin Live on June 21st, 2023 at 9 am PT for a discussion on what Orchestration and customer journey ACTUALLY is.  Register here today: https://www.linkedin.com/events/let-sreallytalkaboutorchestrati7069799414394982400/comments/

Spec is the leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

 

 

 

"If you're a vendor and you want the best; hire fraud people. They're going to tell you what you SHOULD be building, not what you THINK you should be building."

 

Today, Brian Davis (That Fraud and Dodgeball) and I just jump on a microphone and just straight up talk fraud. We had an outline before the mics went hot and when they did we just went for it! We cover who he is, where he's been, and both of our approaches to fraud in general. Topics from how to find a fraud job, joining a team, what do to as a leader, and how to execute a strategy.

We cover it all, baby!

"Brian Davis builds fraud and T&S teams from scratch. He likes to call it organizing the chaos. Now he gets to be an extension of T&S teams and help them build out their strategy to scale T&S to align with their companies lofty goals. His internal goal is to help the community to find their voices and be seen as the true experts they are. Fraudsters work together, so it only makes sense we do too!"

Brian Davis - https://www.linkedin.com/in/briandavis21/

That Fraud - https://thatfraud.com/

Dodgeball - https://www.dodgeballhq.com/

------------

This episode was sponsored by Spec. Spec is the leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

Darwinium is one of the new companies that is getting a lot of attention. Today I sit down with their founder Alisdair Faulkner the founder (who also was one of the founders of Threatmetrix) to discuss who they are, what they are doing, and why what they are doing with their tool using AI/Machine Learning and how it's completely different than the others these days. It is fascinating! 

About Darwinium:

"Darwinium?s pioneering customer protection platform takes security and fraud prevention to the edge, removing the operational burden of implementing and maintaining API-based solutions. Darwinium provides complete visibility and control of every digital interaction - across web, apps and APIs - to identify bad behavior, in real time. Businesses can make more accurate, real-time decisions, and take dynamic, tailored remediation that favors the customer and not the fraudster. Its ?trust nothing? approach to data privacy encrypts end-user data on the edge and allows businesses to store this encrypted data within their own infrastructure."

Alisdair Faulkner: https://www.linkedin.com/in/alisdairfaulkner/

Darwinium: https://www.darwinium.com/

------------

This episode was sponsored by Spec.

Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

On today's episode we speak with Matthew Friend from Riskified. He is the sales person I mentioned in the popular "What NOT to do and what TO do to sell to Fraud professionals" episode I put out a few months back that I had a very positive experience with. He explains his approach and why he thinks it was successful with me. It's not very often someone can actually get me to buy a whole product with a multi-year commitment but here is how he did it! 

Matt's Linkedin: https://www.linkedin.com/in/matthew-friend-5445134b/

Riskified: www.riskified.com

Sign up and attend the Riskified Ascend Summit in Nashville in June!  Sign up here: https://www.riskified.com/ascend-summit-2023/

 

------------

This episode was sponsored by Spec.

Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

 

"If money is changing hands, I need to know where it is coming from"  The world of identity and document verification is ever changing and can be used in more places than you realized. Check in on what is new in that space and some new places you could apply the technology with Erica Liebman from Veriff!  Erica also happens to also be newer in the space so she tells us what it's been like for her so far and what her experience was at her first MRC!  Join us and please don't hold her being a massive Phish phan against her! 

Erica Liebman - https://www.linkedin.com/in/erica-liebman-033bb855/

Veriff - https://www.veriff.com/

------------

This episode was sponsored by Spec.

Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

 

Hear more on a previous episode they did with Fraud Boxer:

https://www.specprotected.com/fraud-boxer-no-code-with-patrick-chen/

 

"People need to embrace orchestration platforms more"

Recorded LIVE at the MRC last month Alexander Hall sits down with a very vocally exhausted Jordan to go over what we think the coolest new things we saw at MRC and what we think are going to be big in the near and long term future.  Is it AI? Is it ML? Is it another buzz word?  Spoiler, it's not. Find out by listening to us have this conversation LIVE and what we think are the real takeaways from the MRC. The future is coming fast and make sure you are aware of what is out there to answer these quickly emerging trends. 

----------------

Alexander Hall - [email protected] 

https://disputedefenseconsulting.com/

Also, today Spec joins the Fraud Boxer family as our inaugural sponsor. We discussed customer journey orchestration in this episode and Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. Please give them a warm welcome by visiting www.specprotected.com to learn more about how they can offer exactly what we discussed today and maybe even see a demo that uses your actual LIVE website!

More about Spec: https://www.specprotected.com/

Previous Episode they have done with Fraud Boxer

https://www.specprotected.com/fraud-boxer-no-code-with-patrick-chen/

 

"We are all in the security space so we should all be good citizens of good security"

Cybersecurity and fraud are often very close but not the same and so often we only talk about the bots in our cross overs. On today's episode Jordan sits down with Kevin Gosschalk, the CEO and Founder of Arkose Labs, to discuss what the other current cybersecurity threats are facing the fraud prevention industry such as SMS Toll fraud and new man-in-the-middle reverse proxy exploits.  Cybercrime-as-a-Serivce (CaaS) is bigger than ever and they even have real VC funding now!  Learn all that is happening in this more technical episode so you know what to look for and why you might not be aware of new charges hitting your financials! 

Don't forget to use the link below to add Kevin and message him to get a discount code on an RSA full conference registration! 

 

About Arkose Labs: https://www.arkoselabs.com/resource/sms-toll-fraud-reverse-proxy-attacks-cybercrime-as-a-service-fraud-boxer-podcast/

 

Kevin Gosschalk: https://www.linkedin.com/in/kgosschalk/

 

About Kevin and Arkose:

"Kevin Gosschalk is the visionary founder and CEO of Arkose Labs. Since launching the company in 2016, he has been at the forefront of developing cutting-edge account security and bot management solutions that provide immediate and long-term protection against attacks. The company's unique approach makes it more costly for adversaries to attack consumers' online accounts than the profit they can gain, effectively disrupting the digital commerce landscape.

Under Kevin's leadership, Arkose Labs has achieved remarkable growth, raising over $114 million in funding and rapidly scaling its customer base and workforce. The company now counts some of the world's leading B2C businesses, such as Microsoft, PayPal, and Roblox, among its valued clients.

Kevin is a proud native of Brisbane, Australia, and holds a degree in Interactive Entertainment from the Queensland University of Technology (QUT). He was recently recognized by QUT as its Outstanding Young Alumnus. Prior to founding Arkose Labs, Kevin worked in biomedical research, using machine vision technology for early diabetes detection, and developed technology to assist adults with intellectual differences in social settings. His diverse background has enabled him to bring a unique, disruptive perspective to the field of fraud prevention, utilizing a gamified approach."

It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights! 

 

Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space. 

 

**There is some swearing in this episode so just be aware before blasting it in your crowded office or car ride with the kids**

 

--------------------

Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/

 

Scott Adams joins Jordan today to run through his history and take us through some of the common schemes and attacks he saw during his time working for some of the biggest video game studios like Riot, Epic, and Bethesda. We talk about some best practices with regards to disputes in this area like first party ("friendly") fraud and theorize what we think would lead to a better experience in this area. Scott also takes us through what he is up to now with his new agency CNPMentors.com and talks about his upcoming podcast series. Enjoy! 

-----------

Scott Adams, CEO/Founder of CNPMentors.com is a veteran payments professional with 20+ years of experience in online business, the card-not-present financial community, and the affiliate marketing community. Scott developed CNPMentors to help merchants get out of chargeback monitoring programs, or better yet, reduce chargebacks and fraud before they happen with education and training plus consulting services.  Scott is a past VP of Friendly Fraud at Kount, Director of Fraud and Risk for Riot Games, a trained keynote speaker, a fixed-wing and rotor-wing pilot, and a purple belt and instructor in Brazilian jiu-jitsu.

[email protected]

https://www.linkedin.com/in/speakerscotteadams/

 

 

?You never know when that small booth in the corner is going to be the big booth in the middle?

 

Join Dajana again as she sits down with Jordan for bonus episode to build off the "MRC: Unlocked" session Jordan did this week with the Merchant Risk Council to help first time attendees (and veterans let's be honest) get the most out of their trip to our favorite annual event; MRC Vegas 2023!  From comfy shoes and lip balm to vendor meetings and coffee, we try to cover all the tips you could need! Maybe even hints at a super secret upcoming Fraud Boxer merch drop at the show...  See you all in the desert! 

 

www.https://merchantriskcouncil.org

https://events.merchantriskcouncil.org/event/a09c1185-1949-40b2-bd23-dd23157439d2/summary

--------------------------------

Dajana's Linkedin for all your conference meeting needs: https://www.linkedin.com/in/dajana-gajic-fisic/

Cafe Derbi: https://www.yelp.com/biz/cafe-derbi-las-vegas?

 

 

 

Listen to Justin Soong, the founder of Authsignal, take us through the different types of MFA/2FA types, both the pros and cons, and what his company Authsignal is doing to change the game on this divisive thing! Again, customer friction is key but how do you balance it? Listen to find out what our personal best practices are!

----

Justin Soong - Founder of Authsignal: https://www.linkedin.com/in/justinsoong/

 

Authsignal: https://www.authsignal.com?utm_source=fraudboxer&utm_medium=podcast

 

Contact: [email protected]

"Are you telling me that I'm partially responsible for unleashing the kraken?" - Tom Donlea

 

One of the most well known OGs in the fraud industry, Tom Donlea talks about how he got involved and how he became the very first CEO of the MRC which we all know and love to this day. He takes us through his time at Ekata and what he is up to know.  Tom is a partner at Alliyz and they are changing the way our industry functions for future fraud and payments professionals. Come listen to exactly how they are doing it!

We talk about how to get more involved and get more out of your fraud journey and what we think the future looks like both in 2023 and beyond! 

-------------------

https://www.allyiz.com

"Allyiz (pronounced allies) is the ?go-to? company for payments experts for businesses who want to source knowledge, time or people. The strong relationship we build with our clients inspired us to use this name."

Tom Donlea, a man who needs no introduction, was the first CEO of the MRC and Board Emeritus, a VP and GM at Ekata for over 9 years, and is now a partner at Allyiz.  

Tom Donlea - [email protected]

https://www.linkedin.com/in/tdonlea/

"We hire professionals to do professional work"

 

Join Steve and Kristopher (KDF) who make up the management of the fraud team under Jordan at iHerb!  Learn about their history in fraud prevention, what iHerb is, and some of the unique challenges iHerb faces. They even talk about what it's like to work for Jordan through all the changes their business has been through in the last year and their style of management for their teams!  

 

Also hear what we all think 2023's biggest fraud trends will be!