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The Home Service Expert Podcast

The Home Service Expert Podcast

The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.

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homeserviceexpert.com/podcast

Episodes

Keep Them Coming Back with Proven Client Retention Strategies

Ismael Valdez is the Owner and CEO of Nexgen Air Conditioning Heating and Plumbing, a $100 million Southern California company that highlights superior customer service, data efficiency, and a highly-trained staff of technicians and contractors. From initially working as a ?counter guy? at a wholesale distributor to expanding his own HVAC company, Ismael has emerged as one of the most innovative figures in the home services sector.

Travis Ringe is the President of ProSkill Plumbing, Heating & Air, which was established in 2008 by Travis and his brother Tyler, who both grew up in a family of tradesmen.

In this episode, we talked about customer feedback, client retention strategies, service efficiencies...

2024-11-15
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Transforming Data into More Calls and Better Conversions

Chris Yano is the CEO of RYNO Strategic Solutions and has been leading the company since 2008. He is an experienced business owner, investor, and philanthropist with a heart for the trades and a successful history working in the home services digital marketing and advertising industry. Chris is also the host of the popular ?To The Point Home Services Podcast,? which offers marketing solutions to help more companies grow.

In this episode, we talked about data-driven business decision-making, digital marketing, private equity?

2024-11-08
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Driving Growth Through Private Equity Partnerships to Scale Home Service Brands

Rob Parker and Eric Van Dam are Managing Directors and Co-Heads of Residential Services at Piper Sandler. Rob was one of the founders of Quarton Partners. He has advised public and private clients on numerous mergers, acquisitions, LBO, cross border, and capital raising transactions across a variety of industries.

Eric, on the other hand, brings over 15 years of experience from over 100 transactions. Eric expertise lies in middle market mergers and acquisitions engagements.

In this episode, we talked about mergers and acquisitions strategy, private equity, financial metrics...

2024-11-01
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Mastering the Principles of Influence with Dr. Robert Cialdini

Dr. Robert Cialdini is the Founder of Cialdini Institute and the President of Influence at Work. Recognized as the ?Godfather of influence,? he is known for his cutting edge scientific research and ethical business and policy applications. Dr. Cialdini is also the New York Times Bestselling Author of ?Influence? and ?Pre-suasion.?

In this episode, we talked about principles of influence, ethical persuasion, personal development...

2024-10-25
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Q&A With Tommy - Taking Market Share: How to Manage Finances and Scale Without Debt

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about customer service, finance and credit, talent retention, scaling strategies...

2024-10-18
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Unlocking Success by Combining Visionary Thinking with Consistent Execution

Benny Fisher is the Founder of The Big Fish Contracting Company. He is an experienced public speaker, business consultant, and marketer. Benny has earned a reputation for outstanding customer satisfaction, gaining several awards including, GAF Master Elite Contractor, GAF President?s Award, Beacon Lighthouse Award, Angie Super Service, and hundreds of 5-Star Google reviews.

In this episode, we talked about personal growth, delegation techniques, personal branding...

2024-10-11
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Implementing Bulletproof Systems to Build a Scalable, High-Performance Team

Cameron Herold is the Founder of the COO Alliance & Second In Command Podcast. Known as ?The CEO Whisperer? and a business growth guru, he earned his reputation by guiding CEO & COO clients to double their profit and double their revenue in just three years or less.

In this episode, we talked about scalable systems, employee development, delegation...

2024-10-04
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How to Develop Mental Toughness to Edge Out The Competition

Andy Elliott is the CEO and Co-founder of The Elliott Group, the fastest growing automotive sales training company and virtual training program in the world which currently trains 185,000 salespeople across the globe. He also runs the largest car sales training channel on Youtube while hosting a live automotive sales seminar called ?The Master Closer Seminar? based in Scottsdale, Arizona.

In this episode, we talked about work ethics, mental toughness, sales tactics...

2024-09-27
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Q&A With Tommy - Moving Beyond Revenue Goals for Lasting Success

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about profitability, mindset shifts, equity incentive programs...

2024-09-20
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Mastering Arbitrage and Turning Small Acquisitions into Big Gains

Travis Ringe is the President of ProSkill Plumbing, Heating & Air, the Phoenix Area's Premier plumbing, heating and air conditioning service contractor. Proskill Plumbing was established in 2008 by Travis and his brother Tyler, who both grew up in a family of tradesmen.

In this episode, we talked about arbitrage, roll-up strategy, health and fitness, customer retention...

 

2024-09-13
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Building a High-Performance Team: Insights from a Multi-Million Dollar Home Services Powerhouse

Chad Peterman is the president of Peterman Brothers Heating, Cooling & Plumbing, a family-owned, full-service HVAC & plumbing company located in Indiana. It was recognized as the 2019 Residential Contractor of the Year by Plumbing & Mechanical. He is also the host of the Can?t Stop the Growth Podcast.

In this episode, we talked about greenfield, networking, personnel management, operational metrics?

2024-09-10
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Growth Without Burnout: Balancing Team Wellness with Business Success

Aaron Gaynor is the owner and CEO of Eco Plumbers, a residential plumbing company with a full range of eco-friendly products and services. With a decade?s worth of experience as a licensed green plumber, Aaron has grown his business to a team of 87 strong, even guiding it through a recession-battered economy. 

In this episode, we talked about rebranding, operational excellence, EBITDA, decision-making...

 

2024-09-06
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Crafting Systems for Success: Mastering Implementation To Fast-Track Your Business Growth

Howard Partridge is the President of Phenomenal Products Inc., a company dedicated to equipping small business owners with the systems and strategies needed to build successful businesses. He is an international business coach and the best-selling author of ?The Power of Community.?

In this episode, we talked about system implementation, business relationships, communities, time management?

2024-09-03
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How to Optimize Every Stage of Your Marketing Funnel for Maximum ROI

Jim Leslie was the former Chief Technology Officer and Chief Marketing Officer of A1 Garage Door Service. He is Tommy?s go-to guy for building software needed by A1, and is also a great contributor to the success of organizing Vertical Track and the Freedom events.

In this episode, we talked about talent acquisition, lead conversion, marketing and operations...

2024-08-30
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Secrets to Service Champions? $500M Success with Leland Smith

Leland Smith is the Founder of Service Champions Heating & Air Conditioning, an industry leader that continues to provide homeowners in Southern California with services beyond expectations.

In this episode, we talked about recruitment practices, training & development, happy money promises...

2024-08-27
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Q&A With Tommy - Proven Strategies for Marketing, Leadership, and Organizational Success

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about digital marketing, task delegation, smart networking?

2024-08-23
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Ken Goodrich?s Proven Strategies to Build and Grow a Sellable Business

Ken Goodrich is an expert in business process, negotiation, mergers and acquisition, business planning and operations management. As Chairman of Goettl, he is widely recognized by organizations such as the Las Vegas Business Press, Top 40 Under 40 Professionals, and the Business Professional of the Year Success Club.

In this episode, we talked about selling businesses, mentorship, hiring practices?

2024-08-20
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Streamlining Your Operations with the Right Tools and Talent

Tom Howard is the VP of Customer Experience at ServiceTitan. An experienced home service entrepreneur and consultant, Tom owns multiple residential and commercial service companies in California, including a pest control company and an HVAC company.

In this episode, we talked about budget management, automation tools, financing, marketing strategies...

2024-08-16
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The Secret Growth Strategy of Multi-Million Dollar Entrepreneurs: Building Relationships

Steve Sims is an entrepreneur, speaker and coach. He was labeled ?The Real Life Wizard of Oz? by Entrepreneur Magazine for his experience with teaching the art of communication and helping businesses accelerate their goals. He is also the author of the best-selling book ?Bluefishing: The Art of Making Things Happen.?

In this episode, we talked about networking strategies, branding, mentorship...

2024-08-09
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Embracing Financial Transparency to Build Accountability in Your Organization

Ellen Rohr is the co-founder of Zoom Drain and the Brand + Industry Marketing Lead for Service Titan. She has worked as a columnist for Huffington Post, PHC News, and is a contributor to many business journals and trade magazines.

In this episode, we talked about financial literacy, debt management, profit margins?

 

2024-08-02
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Q&A With Tommy - Stacking the Deck with A-Plus Leaders and Top Talent

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about digital marketing, task delegation, smart networking?

2024-07-26
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Transforming the Hustler Into A Resilient Leader with Keith Mercurio

Keith Mercurio is the Senior Director of Executive Success of ServiceTitan, and CEO & Founder at Ethical Influence Global. Keith has spoken to nearly 20,000 people on the topics of leadership, influence, sales, and personal development. He has also guided over 600 businesses and transformed their own leadership identity and led unprecedented growth for their teams.

In this episode, we talked about building relationships, personal transformation, mental health...

 

2024-07-19
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From Idea to Implementation: How To Get Things Done Right And Fast

David Cogan is the Founder of Eliances (Where Entrepreneurs Align), a vast private community of diverse leaders, including celebrities and billionaires. With corporate experience from IBM and Microsoft, he's also a successful serial entrepreneur in e-commerce, healthcare, and more. David is a Docusign Global Advisory Board Member, an adjunct college professor, and an advisor to Eureka Loft, a mayoral initiative.

In this episode, we talked about work-life balance, time management, launching strategies, relationship building?

2024-07-12
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Developing a Family-Oriented Business Culture to Improve Employee Retention

Eduard Mirzoian is the CEO of RESTORERZ - Emergency Services, the most trusted and technologically advanced emergency restoration company in Southern California. He has a Bachelor?s degree in Architecture from the University of Nevada - Las Vegas and he previously worked as an Operations Manager at Dry Tech Restoration for more than ten years.

In this episode, we talked about the restoration industry, building client relationships, insurance companies?

 

2024-07-05
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Q&A With Tommy - Scaling Your Growth with Financials, Recruitment, and Online Marketing

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about business efficiency, online brand presence, scaling strategies...

2024-06-28
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The Right People, Processes, and Leadership Styles For Success

Brian Davenport is the Senior Vice President of Operations at A1 Garage Door Services and former Regional VP of Operations. Part of his role at the company is to find new talent and lead people to their full potential. His other specialties include executive leadership, customer service excellence, and personal development.

In this episode, we talked about effective meetings, employee behavior patterns, operations?

2024-06-21
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From Addiction to Achievement: How Mental Health Fuels Business Growth

Dr. Anna Lembke is a professor of psychiatry at Stanford University School of Medicine and chief of the Stanford Addiction Medicine Dual Diagnosis Clinic. She appeared in the Netflix documentary The Social Dilemma, an unvarnished look at the impact of social media on our lives and is also the author of ?Dopamine Nation: Finding Balance in the Age of Indulgence,? an instant New York Times Bestseller.

In this episode, we talked about addiction psychology, mental illness, treatment, productivity habits...

2024-06-14
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Inside The Franchise Playbook: From Startups to Scalable Empires

Dan Claps is the Chief Executive Officer & Co-Founder of Voda Cleaning & Restoration, a successful Franchise Playbook Brand. He?s a serial entrepreneur in the franchise space who joined Murphy Business and Financial Corporation as the franchise system's youngest Business Broker in 2014.

In this episode, we talked about franchising strategies, local service ads, lead generation...

 

2024-06-07
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Unlocking Millionaire Success Habits with Dean Graziosi

Dean Graziosi is the co-founder of Mastermind.com. He is a professional speaker, host of the ?Own YOUR Future Podcast,? and the New York Times bestselling author of ?Millionaire Success Habits? and ?The Underdog Advantage.?

In this episode, we talked about work-life balance, product strategies, marketing initiatives...

2024-05-31
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Q&A With Tommy - Maximizing Local Leads and Clicks for Your Business

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through Home Service Freedom and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about marketing investments, equity programs, advertisement spending?

 

2024-05-24
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An Inside Look Into A1 Garage Doors? Strategies for Cultivating Top-tier Technicians

Alisa Imperial is a Project Manager at A1 Garage Door Services, where she leads a team dedicated to providing leadership and support to industry leaders in home services. Prior to joining the company, she spent over ten years at Spectra, where she worked as a Regional Human Resource Operations Manager during her final year.

In this episode, we talked about technician training, customer service, ride-along forms, employee engagement?

2024-05-17
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How to Scale a Highly Profitable Brand: Innovating and Marketing for Success

Chris Hunter is the co-founder and CEO of Koia, a plant-based beverage company that produces refrigerated vegan protein shakes. He previously co-founded Phusion Projects Inc., the company behind the alcoholic energy drink Four Loko and is the author of ?Blackout Punch: An Entrepreneur?s Journey from Chaos to Clarity.?

In this episode, we talked about business risks, resilience, distribution & marketing strategies?

 

2024-05-10
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Transforming Conversations into Conversions: Strategies for Sales Success

Joe Crisara is a worldwide sales educator, and entrepreneur, and has earned the title of America?s Service Sales Coach,  He combines 40 years of contracting experience with strong expertise in performing ?Pure Motive Service.? He co-developed a sales educational firm and website for HVAC, plumbing, and electrical service contractors, www.ContractorSelling.com, that helps thousands of owners, managers, service techs, and salespeople in the home service industry.

In this episode, we talked about customer services, garage doors, selling strategies?

2024-05-03
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The Power of Sales Psychology to Drive More Revenue And Profits

Jeremy Miner is the Founder of the Neuro-Persuasion Sales Method and an internationally recognized sales coach who has taught thousands of people how to increase their sales skills. He is ranked as the 45th highest-earning producer worldwide, with earnings as a commission-only rep reaching seven figures annually. Over the years, he has helped 140,000 salespeople from Fortune 500 and SMB companies triple their sales results, while his work has been featured in USA Today, Yahoo Finance, and others.

In this episode, we talked about sales psychology, communication tones, selling strategies?

 

2024-04-26
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Q&A With Tommy - Strategic Methods For Expanding A Business Sustainably

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about investments, scaling businesses, CRM systems?

2024-04-19
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Accelerating Business Growth through Text Messaging and Automation

Ryan Fenn is the Founder and CEO of CHIIRP, a platform strategically crafted to streamline follow-up messaging for home service businesses, resulting in heightened ROI. Through the implementation of text messaging automation, Ryan established CHIIRP after being inspired by the success of scaling his windshield repair business from a single location to nine.

In this episode, we talked about automation, lead generation, text message promotion?

2024-04-12
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Maximizing Energy and Impact with The Ten Disciplines

Gino Wickman is the founder of EOS Worldwide, an organization that helps tens of thousands of businesses implement EOS with the aid of an international team and online support. He is also the author of the award-winning, best-selling book Traction: Get a Grip on Your Business, which has sold over 1 million copies, as well as five other books in the Traction Library that have sold over 2 million copies.

In this episode, we talked about inner worlds, peace, self-awareness, entrepreneurial spirit, decision-making?

2024-04-05
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Strategies for Building an Exceptional Workplace Culture and Customer Experience

Joey Coleman is the founder and Chief Experience Composer of Design Symphony ? a customer and employee experience branding firm that assists corporations, non-profits, and small businesses in creating breathtaking interactions for the people they serve. He is also an award-winning speaker at both national and international conferences and is the author of the Wall Street Journal bestseller ?Never Lose a Customer Again? and the recently released ?Never Lose an Employee Again.?

In this episode, we talked about employee retention & appreciation, customer experiences, engagement strategies?

2024-03-29
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Q&A with Tommy - Dominating the Home Service Market through Continuous Growth

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about investment opportunities, leveraging manuals, loan management, growth strategies?

2024-03-22
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Making Tough Decisions: How to Guide Your Business Through Economic Challenges

Ismael Valdez is the Owner and CEO of Nexgen Air Conditioning Heating and Plumbing, a $100 million Southern California company that highlights superior customer service, data efficiency, and a highly-trained staff of technicians and contractors. From initially working as a "counter guy" at a wholesale distributor to expanding his own HVAC company, Ismael has emerged as one of the most innovative figures in the home services sector.

In this episode, we talked about business consulting, marketing strategies, applicant credibility, economic downturns...

2024-03-15
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The Door to Door Millionaire's Unstoppable Sales System with Lenny Gray

Lenny Gray is a door-to-door sales expert and the CEO of D2D Millionaire, a business that trains door-to-door sales reps on the most effective and profitable D2D techniques. He is also the author of ?Door-to-Door Millionaire: Secrets of Making the Sale,? a collection of sales tactics to help people improve their communication and overall sales skills.

In this episode, we talked about pest control companies, door-to-door sales, first impressions...

 

2024-03-08
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From $10M to $1B: Scaling Success through Private Equity

Adam Coffey is a Founding Partner at CEO Advisory Guru. He is also a best-selling author, and international speaker, renowned for his visionary leadership and ability to propel transformative growth while cultivating high-performance cultures. With more than twenty-one years at the helm, he has successfully led three national private equity-backed service companies, overseeing 58 acquisitions and achieving billions.

In this episode, we talked about sources of funding, marketing, empire building...

2024-03-01
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How to Negotiate and Invest Like A Shark with Daymond John

Daymond John is an American businessman, investor, television personality, and hip-hop fashion designer. He is best known as the founder and CEO of FUBU, a global lifestyle brand. He is also widely recognized for his hit ABC reality TV series Shark Tank and as the CEO of The Shark Group.

In this episode, we talked about investment opportunities, profitable deals, bartering?

 

2024-02-23
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Q&A with Tommy - Taking Control of Your Finances Through Smart Debt Management

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. 

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about investment opportunities, leveraging manuals, loan management, growth strategies?

 

2024-02-16
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Fueling Business Growth with Memberships

2024-02-09
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Beyond the Sale: Building Enterprise Value for a Multi-Million Dollar Exit

Chris Lee is the founder of SolGen Power, a premier solar installer and provider recently recognized by Bennett Financial Times as the sixth fastest-growing privately held company in the nation. He is also the host of a Top 30 Business Show, ?The Founder Podcast,? and a member of the Forbes Business Council.

In this episode, we talked about door-to-door marketing, building enterprise value, exit strategies, work-life balance...

 

2024-02-02
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Crafting Your Business War Plan to Achieve 7-Figure Business Success

Josh Latimer is the Co-Founder of HonorAndFire.com and the CEO of KidWarPlan.com. He and his wife Ashlee are absentee owners of a multi-million dollar SaaS software company and own equity in 7 other successful ventures ranging from local home services, commercial real estate, marketing, and video production. Josh has spoken on over 100 stages and created over 100 millionaires by working directly with small business owners. He is also the host of the Quick Talk Podcast.

In this episode, we talked about smart marketing, new business mindsets, selling strategies...

 

2024-01-26
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Team-Centric Growth: Prioritizing People and Culture for Business Success

Josh Jerge is the founder and CEO of Smart Roof Inc., a residential and commercial roofing company that has generated over $100 million in revenue in just eight years. He is an entrepreneur, investor, and athlete who credits his success to significant investments in the fields of coaching, training, and team building.

In this episode, we talked about setting prices, sales strategies, clear financials, technicians...

2024-01-19
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The Power of Alter Egos: Shaping Success by Creating A Winning Identity

Todd Herman is an author, speaker, and coach focused on mental toughness, leadership, and peak performance who?s been featured on NFL Films, Fox Sports, PBS, Entrepreneur, and the Today Show. His training programs have been delivered to over 2,000,000 people and have won numerous awards, including the 'Global Leadership & Skill Development Program of the Year' twice. He is the best-selling author of The Alter Ego Effect: The Power of Secret Identities to Transform Your Life, which has been translated into 11 languages.

In this episode, we talked about alter egos, better work habits, sales tactics, goal setting...

2024-01-12
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Striking Gold in Business Using The Seven Ones Method

David Ian Wood is the Founder of Focus.ceo, one of the world?s largest coaching businesses. He has trained high-performing entrepreneurs, executives, and even prison inmates around the globe, becoming #1 on Google for ?life coaching.? David is also the author of Get Paid For Who You Are, with a foreword by Jack Canfield of Chicken Soup fame, and is the host of the ?Tough Conversations Podcast.?

In this episode, we talked about lead generation, marketing, business focus...

2024-01-05
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