Rage. That’s what consumers are feeling right now. A new
survey found consumer complaints hit a record high this year.
Another from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on?
On today’s show, unpacking consumer rage. And
Heather Timmons, who covers consumer rights for The Guardian, talks about what we might do about it.
Fact checking by
Sierra Juarez.
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